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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Good

5
Muito bom., rápido .......,..... Reviewed on: 10th April 2023
Emile Helena de Lucia 's avatar
Emile Helena de Lucia

Great virtual assistant

4
But should have more explicit option to talk to a human assistant if stuck. Reviewed on: 10th April 2023
Manish Sharma's avatar
Manish Sharma

Brilliant

5
Cora was able to resolve the inquiry today and save me time. Indeed, Cora is real star Reviewed on: 10th April 2023
Musi MRT's avatar
Musi MRT

Cora, my banking buddy

5
I have used Cora on numerous occasions, to ask questions or make enquiries about my banking options with RBS. Cora is fast and efficient, and invariably points my in the right direction with best advice and invaluable tips. Reviewed on: 10th April 2023
stanley middleton's avatar
stanley middleton

AB South

5
I thought closing an account would be difficult but you at NatWest made easy Reviewed on: 9th April 2023
Andrew South 's avatar
Andrew South

Cora Review

4
For the most part Cora has been very helpful. The digital platform is useful when you really don't have time to wait on the phone or really don't feel like talking to someone over the phone... for the most part what ever the issue is Cora can usually resolve it or point you in the direction for resolution.. Reviewed on: 9th April 2023
Christy0075's avatar
Christy0075

10 star

5
Great service very proud always a lot of help Reviewed on: 9th April 2023
Aqib shakoor's avatar
Aqib shakoor

Banking made easy

5
So easy to use it’s a great way forward for those who may find internet banking difficult. Reviewed on: 9th April 2023
Pat's avatar
Pat

Need people, not Bots!

2
As with most bots used by large companies these days, this one is unsatisfactory. People are usually trying to answer queries online because they have a very specific problem. A bot is not able to recognise anything other than problems that have been pre-programmed into them. Very unsatisfactory. Department I need to speak to is apparently only open eight until six weekdays, no good whatsoever for people who work full time. Reviewed on: 8th April 2023
Falklands Carrie's avatar
Falklands Carrie

Good but sometimes struggles to understand

4
Had a query about applying for opening a new account and Cora struggled to understand exactly what I was talking about, so I had to speak to a human colleague instead. Reviewed on: 8th April 2023
Chris's avatar
Chris

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