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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Trust Cora for Clarity

5
Cora is the most helpful adviser a customer could wish for. She has guided me through some situations online where I was totally lost She navigated me to where I wanted to be and was exceptionally patient. Reviewed on: 8th April 2023

Like a second wife!

5
She is there when you need help, you cant always get through to 'people' and Cora can get you that step closer and give you confidence in what you are doing or what you want to achieve. Reviewed on: 8th April 2023

Frustrating

2
Long waiting times and no-one took ownership of my problem, continually passed off to others. Reviewed on: 8th April 2023

Love this chat bot!!

5
Solves more than half of my queries before a human colleague which halves my waiting time and increases my satisfaction with every question it answers. Reviewed on: 8th April 2023

Excellent service

5
She is very good at helping you with your enquiries Reviewed on: 8th April 2023

Always been with NatWest and I love it!!!!!

5
Reviewed on: 8th April 2023

Satisfied customer

5
Reliable efficient and helpful service very knowledgeable and respectful Reviewed on: 8th April 2023

Amazing use of technology and innovation by NatWest

5
Amazing use of technology and innovation by NatWest Reviewed on: 8th April 2023

Great app

5
Great app would use it again great app Reviewed on: 7th April 2023

Cora it is not working

1
Cora it is not working. It is frozen for 2 days now. All I see is a loading white screen. Reviewed on: 7th April 2023

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