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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

AB South

5
I thought closing an account would be difficult but you at NatWest made easy Reviewed on: 9th April 2023
Andrew South 's avatar
Andrew South

Cora Review

4
For the most part Cora has been very helpful. The digital platform is useful when you really don't have time to wait on the phone or really don't feel like talking to someone over the phone... for the most part what ever the issue is Cora can usually resolve it or point you in the direction for resolution.. Reviewed on: 9th April 2023
Christy0075's avatar
Christy0075

10 star

5
Great service very proud always a lot of help Reviewed on: 9th April 2023
Aqib shakoor's avatar
Aqib shakoor

Banking made easy

5
So easy to use it’s a great way forward for those who may find internet banking difficult. Reviewed on: 9th April 2023
Pat's avatar
Pat

Need people, not Bots!

2
As with most bots used by large companies these days, this one is unsatisfactory. People are usually trying to answer queries online because they have a very specific problem. A bot is not able to recognise anything other than problems that have been pre-programmed into them. Very unsatisfactory. Department I need to speak to is apparently only open eight until six weekdays, no good whatsoever for people who work full time. Reviewed on: 8th April 2023
Falklands Carrie's avatar
Falklands Carrie

Good but sometimes struggles to understand

4
Had a query about applying for opening a new account and Cora struggled to understand exactly what I was talking about, so I had to speak to a human colleague instead. Reviewed on: 8th April 2023
Chris's avatar
Chris

Trust Cora for Clarity

5
Cora is the most helpful adviser a customer could wish for. She has guided me through some situations online where I was totally lost She navigated me to where I wanted to be and was exceptionally patient. Reviewed on: 8th April 2023
Peter Christian Crookston's avatar
Peter Christian Crookston

Like a second wife!

5
She is there when you need help, you cant always get through to 'people' and Cora can get you that step closer and give you confidence in what you are doing or what you want to achieve. Reviewed on: 8th April 2023
Alan Hogg's avatar
Alan Hogg

Frustrating

2
Long waiting times and no-one took ownership of my problem, continually passed off to others. Reviewed on: 8th April 2023
Mark's avatar
Mark

Love this chat bot!!

5
Solves more than half of my queries before a human colleague which halves my waiting time and increases my satisfaction with every question it answers. Reviewed on: 8th April 2023
Sam Kuriakose's avatar
Sam Kuriakose

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