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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,049 reviews, last reviewed 5th Aug 2025
No new 5 star reviews
in the past 90 days
29% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025
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M P
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NatWest Group - Cora Digital Assistant reviews (6049)

Quick Response

5
Quick and fast response whenever required. Reviewed on: 4th March 2021
Pramod Mahawar's avatar
Pramod Mahawar

Fingertips sophistication

5
Simple to use yet delivers a sophisticated service Reviewed on: 4th March 2021
Frank Shaw's avatar
Frank Shaw

Very helpful and professional

5
Very good service , very friendly and helpful Reviewed on: 4th March 2021
Rita Dalton's avatar
Rita Dalton

Efficient and friendly

5
I am not go with computers being 75 l am having lessons at the local library but they have stopped during Lockdown so l am grateful for Cora's help Reviewed on: 4th March 2021
Susan Eckersley's avatar
Susan Eckersley

Really Useful

5
Sometimes I find that doing online banking can be rather complicated - I know if I ask Cora, she will help me. Reviewed on: 4th March 2021
Janet Walch's avatar
Janet Walch

Always easy to use!

5
I am a very satisfied RBS customer and always find I get help easily without issue or delay Reviewed on: 4th March 2021
Sarah Brown's avatar
Sarah Brown

Very good

5
Brilliant very helpful although I did not view my bank balance which asked to be honest..I am in a hurry for my hospital appointment been trying to do this in order to know my balance that’s all. Ends me up here. Oh dear. Reviewed on: 4th March 2021
Cynthia Lee's avatar
Cynthia Lee

Very responsive

5
Very responsive and quick. Not sure of Cora is an AI bot but it worked !!! Reviewed on: 4th March 2021
Des Lynch's avatar
Des Lynch

customer experience

5
Very quick and easy to use. Answers clear and to the point Reviewed on: 4th March 2021
Stephen Eaton's avatar
Stephen Eaton

Very user friendly

5
Easy to follow instructions. No complicated language used. Very good. Reviewed on: 4th March 2021
Helen 's avatar
Helen

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