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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
I understood what was said and made it easy for me to follow Reviewed on: 4th March 2021

Easy to manage whit interactive chat

5
I had to change some some details and was so easy to do everything on-line Reviewed on: 4th March 2021

Best service

5
I always get the answers to my questions in no time Reviewed on: 4th March 2021

Very Prompt and efficient

5
Wanted to notify change of address, she asked few questions and sent link to form Reviewed on: 4th March 2021

Excellent service

5
So simple to use and very quick and efficient Reviewed on: 4th March 2021

excellent communications

5
time on chat was very limited as questions were well thought out and needed little time online Reviewed on: 4th March 2021

Cora, an innovative and helpful assistant!

5
I have used Cora a few times and she is always efficient, clear and helpful Reviewed on: 4th March 2021

Fast and knowledgeable

5
Had a query which was answered very quickly with guidance and links relating to my query. Experienced no issues. Happy with result Reviewed on: 4th March 2021

Efficient

5
Very quick and efficient way to handle simple tasks. Reviewed on: 4th March 2021

Fantastic

5
Fantastic service and very helpful Reviewed on: 4th March 2021

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