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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Cora, an innovative and helpful assistant!

5
I have used Cora a few times and she is always efficient, clear and helpful Reviewed on: 4th March 2021

Fast and knowledgeable

5
Had a query which was answered very quickly with guidance and links relating to my query. Experienced no issues. Happy with result Reviewed on: 4th March 2021

Efficient

5
Very quick and efficient way to handle simple tasks. Reviewed on: 4th March 2021

Fantastic

5
Fantastic service and very helpful Reviewed on: 4th March 2021

Very helpful

5
You can get in touch with the Royal Bank of Scotland very easy and the team is very helpful. Reviewed on: 4th March 2021

Ease of use

5
Easy to use.. quick intelligent help with no nonsense answers Reviewed on: 4th March 2021

Tells you what you need to to know

5
Easy to “talk” to, answered the question I asked, told me exactly where to go and what to do. Brilliant and so easy. Reviewed on: 4th March 2021

Digital banking help

5
I was given help and my problem was solved fast and effectively Reviewed on: 4th March 2021

Instant problem solving

5
I had a quick question related to paying in a cheque with visiting a branch during COVID lockdown and Cora sorted it for me within seconds. Excellent service. Reviewed on: 4th March 2021

Was very fast and easy :)

5
Had a question that I was struggling to find an answer to on the app and once I asked for a little help i got it in no time! Reviewed on: 4th March 2021

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