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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

excellent communications

5
time on chat was very limited as questions were well thought out and needed little time online Reviewed on: 4th March 2021

Cora, an innovative and helpful assistant!

5
I have used Cora a few times and she is always efficient, clear and helpful Reviewed on: 4th March 2021

Fast and knowledgeable

5
Had a query which was answered very quickly with guidance and links relating to my query. Experienced no issues. Happy with result Reviewed on: 4th March 2021

Efficient

5
Very quick and efficient way to handle simple tasks. Reviewed on: 4th March 2021

Fantastic

5
Fantastic service and very helpful Reviewed on: 4th March 2021

Very helpful

5
You can get in touch with the Royal Bank of Scotland very easy and the team is very helpful. Reviewed on: 4th March 2021

Ease of use

5
Easy to use.. quick intelligent help with no nonsense answers Reviewed on: 4th March 2021

Tells you what you need to to know

5
Easy to “talk” to, answered the question I asked, told me exactly where to go and what to do. Brilliant and so easy. Reviewed on: 4th March 2021

Digital banking help

5
I was given help and my problem was solved fast and effectively Reviewed on: 4th March 2021

Instant problem solving

5
I had a quick question related to paying in a cheque with visiting a branch during COVID lockdown and Cora sorted it for me within seconds. Excellent service. Reviewed on: 4th March 2021

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