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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent addition.

5
Easy to use. Efficient, concise and effective response to my query, allayed my fears, informed me ab the current situation and further actions that might be required. This is how ai/virtual assistants should be, others should take note! Reviewed on: 5th March 2021
J's avatar
J

Detailed and very quick responce

5
Cora responce quick and so reasonable very detailed im so happy to nominate her. Reviewed on: 5th March 2021
teresa's avatar
teresa

Instant response

5
Very fast answering of any questions to get the job done Reviewed on: 5th March 2021
clairerenner@hotmail.com's avatar
[email protected]

Quick n' easy

5
I wanted to reactivate my ISA and it was very quick and easy. The digital assistant was straight forward and to the point with the questions and knew exactly where I was going with my request with minimal input from me Reviewed on: 5th March 2021
Demetrios Brewster's avatar
Demetrios Brewster

.

5
Cora helps you to understand for concern or issues and also gives you advice on what to do to solve the problem as well as where or how you can get extra help if needed. Reviewed on: 5th March 2021
Keith govera's avatar
Keith govera

good service

4
good service. the staff have always been very helpful Reviewed on: 4th March 2021
sandra hicks's avatar
sandra hicks

It was very easy to change my address

5
I thought this would take me hours sorting out. However, it was just few seconds via chat Reviewed on: 4th March 2021
Bfpm Church's avatar
Bfpm Church

Brilliant and speedy service...it simply WORKS

5
Address changed needed...it is a simple quick and efficient service..Thanks Reviewed on: 4th March 2021
Neil Hobson's avatar
Neil Hobson

Quick succinct response

4
Fast response to my query. Signposted to the place to help me resolve my enquiry. Reviewed on: 4th March 2021
Kate's avatar
Kate

Amazing service really helpful

5
It's really easy to use and very very quick Reviewed on: 4th March 2021
John's avatar
John

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