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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
Customer friendly and has answered my queries. Reviewed on: 5th March 2021

very quick and efficient

5
dealt with my query quickly and was happy with the service Reviewed on: 5th March 2021

Excellent Service

5
Was easy and quick to answer questions Reviewed on: 5th March 2021

Very quick

5
very quick and easy to use service online Reviewed on: 5th March 2021

Quick and easy to use

5
Quick and easy to use. Saved a trip into local branch Reviewed on: 5th March 2021

Quick response from cora and very clear

5
Was prepared with any answer to my question Reviewed on: 5th March 2021

Clear and Precise

5
The information that I received was excellent. Everything was so clear and precise Reviewed on: 5th March 2021

easy to use

5
Very quick and easy to use. Good security Reviewed on: 5th March 2021

Great service

5
Easy to use & fast replies, solved my problem. Reviewed on: 5th March 2021

Loan Payment

5
I was having difficulty in making a new payment on my account and Cora helped me understand what i needed to do which was very helpful. Thank you Reviewed on: 5th March 2021

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