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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Brilliant 10/10

5
10/10 brilliant flawless awesome Reviewed on: 5th March 2021

Brilliant

5
A very clear and quick response to my queries Reviewed on: 5th March 2021

Cora online help

5
Quick, easy and convenient way to resolve banking queries. Reviewed on: 5th March 2021

Best Digital Assistant I use

5
Cora is impressive, I can always do what I need to quickly and with ease Reviewed on: 5th March 2021

Easy access to answers, not for everyone however

5
I am used to using this equipment, but as I get older I wonder how easy it will be, face recognition would be good for the future. All these different pass words! Reviewed on: 5th March 2021

Question- how to order a card reader

5
Cora was very helpful. She answered my questions and the video was also very helpful. Reviewed on: 5th March 2021

Extremely helpful

5
Cora gave me the steps I needed to complete a transaction. Reviewed on: 5th March 2021

Helpful Cora

5
Always there, always helpful, very fast too. Reviewed on: 5th March 2021

Issue resolved

5
Cora was very helpful today helping me Reviewed on: 5th March 2021

ease of use

5
it is very easy to use the new banking setups. It is very secure and useful. Reviewed on: 5th March 2021

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