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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful & quick

5
Clear & simple answers Very helpful easy to understand Reviewed on: 5th March 2021

Easy online chat experience

5
Made contact to change my address rather than phoning and waiting, only took 5 mins. Good service Reviewed on: 5th March 2021

No Nonsense

5
Rapid response to enquiry, set out in logical format but without being in any way 'stuffy.' Reviewed on: 5th March 2021

HAPPY WITH THE SERVICE

5
HAPPY WITH THIS SERVICE, FAST AND GOOD Reviewed on: 5th March 2021

Very handy to be able to get intouch at any time Thankyou

5
I feel as if I have the best done for me and that takes a load of my shoulders many Thanks Reviewed on: 5th March 2021

Excellent!

5
Cora is very useful, she answered my query in great detail. I would not hesitate to use CORA again. Reviewed on: 5th March 2021

Awesome

5
Great app and the banking systems fantastic. I feel very secured Reviewed on: 5th March 2021

Efficiency and speed

4
I lost my debit card. It only took a minute or so to order a new one. Reviewed on: 5th March 2021

Customer satisfaction

5
This is system is really helpful to customer who needs urgent help. Quick and easy. Reviewed on: 5th March 2021

Cora - brilliant digital assistant

5
Cora dealt with my query thoroughly, quickly and efficiently - guiding me through every step to achieve my goal. Reviewed on: 5th March 2021

Review NatWest Group - Cora: Digital assistant now

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