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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Useful without being a pain!

5
Finally - one of these chatbots that doesn't make me want to throw my computer out the window! Well done! Seems to have all it needs to get straight to an answer Reviewed on: 5th March 2021
BRuss's avatar
BRuss

Ok

5
Perfect bank I'm very happy ,I'm client 15 years and it's ok good bank Reviewed on: 5th March 2021
Mariusz cichon 's avatar
Mariusz cichon

Satisfactory

5
Answered clearly and sufficient Reviewed on: 5th March 2021
Elizabeth Wylie 's avatar
Elizabeth Wylie

Quick and easy

5
No waiting or choosing from unrelated options. Very good service. Reviewed on: 5th March 2021
Tony's avatar
Tony

A step forward for an ageing institution

4
This is a somewhat delayed, but much needed change for NatWest - one that will learn about their clients' needs and make them less dependent on branches. It also means progressing branch closures across the country and alienation of the elderly - I'd be curious to know how Cora can be developed to mitigate those risks. Reviewed on: 5th March 2021
Pawel's avatar
Pawel

Outstanding

5
Quick and efficient fast and professional and easy to use Reviewed on: 5th March 2021
Sara Jane Walton's avatar
Sara Jane Walton

Very easy

5
Was very fast and easy to use, and all questions answered Reviewed on: 5th March 2021
Mark's avatar
Mark

Online assistant

5
Fast and easy Not too difficult to use and answered query swiftly Reviewed on: 5th March 2021
karen_baikie@hotmail.com's avatar
[email protected]

A good app

4
A good app which saved me a lot of time managing my money Reviewed on: 5th March 2021
Jan Orkisz's avatar
Jan Orkisz

Easy to navigate website and easily accessed advice available.

5
I wanted to know if I was able to pay cheques into my account online from home and just needed confirmation that I needed to go into my local branch. Reviewed on: 5th March 2021
Stephanie Wilson's avatar
Stephanie Wilson

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