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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6062)

the service i receive is very efficient and quick

4
I have always been given prompt and helpful service Reviewed on: 5th March 2021
helen quin's avatar
helen quin

Very informativeI I

5
I will ask Cora again if I have more troubles Reviewed on: 5th March 2021
Carole Thorpe's avatar
Carole Thorpe

Easy efficient service

5
Easy efficient service to reactivate my ISA Reviewed on: 5th March 2021
Jules's avatar
Jules

Great service

5
Quick and easy way to resolve banking issues from home without having to go to your local branch. Reviewed on: 5th March 2021
Donna's avatar
Donna

change of address

5
very user friendly and exceptionally quick response. Reviewed on: 5th March 2021
Carey Workman's avatar
Carey Workman

Useful without being a pain!

5
Finally - one of these chatbots that doesn't make me want to throw my computer out the window! Well done! Seems to have all it needs to get straight to an answer Reviewed on: 5th March 2021
BRuss's avatar
BRuss

Ok

5
Perfect bank I'm very happy ,I'm client 15 years and it's ok good bank Reviewed on: 5th March 2021
Mariusz cichon 's avatar
Mariusz cichon

Satisfactory

5
Answered clearly and sufficient Reviewed on: 5th March 2021
Elizabeth Wylie 's avatar
Elizabeth Wylie

Quick and easy

5
No waiting or choosing from unrelated options. Very good service. Reviewed on: 5th March 2021
Tony's avatar
Tony

A step forward for an ageing institution

4
This is a somewhat delayed, but much needed change for NatWest - one that will learn about their clients' needs and make them less dependent on branches. It also means progressing branch closures across the country and alienation of the elderly - I'd be curious to know how Cora can be developed to mitigate those risks. Reviewed on: 5th March 2021
Pawel's avatar
Pawel

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