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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Smart / efficient / brilliant follow-up

5
Any issues and inquiries I have can be answered through Cora, if not it is efficiently transferred to a customer service agent who can trace back on the answers. Reviewed on: 6th March 2021

10/10

5
Very quick at dealing with my request and fast at replying also excellent communication skills Reviewed on: 6th March 2021

Quick and easy service

5
It was more convenient that waiting to be put through on the phone. It was very easy to use. Reviewed on: 5th March 2021

Life made easy

5
Amazing in leas than 5 minutes changed my account title where other banks will get me to Fill forms and sign and take ID but this was super easy and amazing supersonic speed Reviewed on: 5th March 2021

It was very good

5
It’s quick, easy to use and very informative Reviewed on: 5th March 2021

the service i receive is very efficient and quick

4
I have always been given prompt and helpful service Reviewed on: 5th March 2021

Very informativeI I

5
I will ask Cora again if I have more troubles Reviewed on: 5th March 2021

Easy efficient service

5
Easy efficient service to reactivate my ISA Reviewed on: 5th March 2021

Great service

5
Quick and easy way to resolve banking issues from home without having to go to your local branch. Reviewed on: 5th March 2021

change of address

5
very user friendly and exceptionally quick response. Reviewed on: 5th March 2021

Review NatWest Group - Cora: Digital assistant now

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