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NatWest Group - Cora: Digital Assistant reviews

4.60
Based on 6,054 reviews, last reviewed 16th Dec 2025
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Is Cora thick? Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025
B C's avatar
B C

About this product

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NatWest Group - Cora Digital Assistant reviews (6054)

Quick and easy

5
No waiting or choosing from unrelated options. Very good service. Reviewed on: 5th March 2021

A step forward for an ageing institution

4
This is a somewhat delayed, but much needed change for NatWest - one that will learn about their clients' needs and make them less dependent on branches. It also means progressing branch closures across the country and alienation of the elderly - I'd be curious to know how Cora can be developed to mitigate those risks. Reviewed on: 5th March 2021

Outstanding

5
Quick and efficient fast and professional and easy to use Reviewed on: 5th March 2021

Very easy

5
Was very fast and easy to use, and all questions answered Reviewed on: 5th March 2021

Online assistant

5
Fast and easy Not too difficult to use and answered query swiftly Reviewed on: 5th March 2021

A good app

4
A good app which saved me a lot of time managing my money Reviewed on: 5th March 2021

Easy to navigate website and easily accessed advice available.

5
I wanted to know if I was able to pay cheques into my account online from home and just needed confirmation that I needed to go into my local branch. Reviewed on: 5th March 2021

Very helpful & quick

5
Clear & simple answers Very helpful easy to understand Reviewed on: 5th March 2021

Easy online chat experience

5
Made contact to change my address rather than phoning and waiting, only took 5 mins. Good service Reviewed on: 5th March 2021

No Nonsense

5
Rapid response to enquiry, set out in logical format but without being in any way 'stuffy.' Reviewed on: 5th March 2021

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