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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
Answered my question and acted quickly Reviewed on: 6th March 2021

Very fast and efficient

5
Like the title says... Very fast and efficient. Well thought through menu options. Reviewed on: 6th March 2021

Cora

5
Had no idea where to go but got the information. Reviewed on: 6th March 2021

I have banked with you for 35 years and rate you

5
Everytime I have a problem or issue you all advise me or sort it Reviewed on: 6th March 2021

Quick and easy

5
Answered my question straight away and was easy to understand Reviewed on: 6th March 2021

Quick Service

5
Always happy to help, fast and easy replies to problems. Reviewed on: 6th March 2021

Perfect assistant

5
Cora answered all of my questions in a professional manner quickly and efficiently Reviewed on: 6th March 2021

Reactivate ISA

5
Very efficient and easy to user Reviewed on: 6th March 2021

Easy

5
Cora was a very easy and efficient process could not be happier Reviewed on: 6th March 2021

Easy and helpful internet banking.

5
I was very angry when my branch of Nat West closed but I'm able to do most things on line and Cora is a massive bonus. Reviewed on: 6th March 2021

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