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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

Quick Service

5
Always happy to help, fast and easy replies to problems. Reviewed on: 6th March 2021

Perfect assistant

5
Cora answered all of my questions in a professional manner quickly and efficiently Reviewed on: 6th March 2021

Reactivate ISA

5
Very efficient and easy to user Reviewed on: 6th March 2021

Easy

5
Cora was a very easy and efficient process could not be happier Reviewed on: 6th March 2021

Easy and helpful internet banking.

5
I was very angry when my branch of Nat West closed but I'm able to do most things on line and Cora is a massive bonus. Reviewed on: 6th March 2021

Smart / efficient / brilliant follow-up

5
Any issues and inquiries I have can be answered through Cora, if not it is efficiently transferred to a customer service agent who can trace back on the answers. Reviewed on: 6th March 2021

10/10

5
Very quick at dealing with my request and fast at replying also excellent communication skills Reviewed on: 6th March 2021

Quick and easy service

5
It was more convenient that waiting to be put through on the phone. It was very easy to use. Reviewed on: 5th March 2021

Life made easy

5
Amazing in leas than 5 minutes changed my account title where other banks will get me to Fill forms and sign and take ID but this was super easy and amazing supersonic speed Reviewed on: 5th March 2021

It was very good

5
It’s quick, easy to use and very informative Reviewed on: 5th March 2021

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