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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Perfect assistant

5
Cora answered all of my questions in a professional manner quickly and efficiently Reviewed on: 6th March 2021

Reactivate ISA

5
Very efficient and easy to user Reviewed on: 6th March 2021

Easy

5
Cora was a very easy and efficient process could not be happier Reviewed on: 6th March 2021

Easy and helpful internet banking.

5
I was very angry when my branch of Nat West closed but I'm able to do most things on line and Cora is a massive bonus. Reviewed on: 6th March 2021

Smart / efficient / brilliant follow-up

5
Any issues and inquiries I have can be answered through Cora, if not it is efficiently transferred to a customer service agent who can trace back on the answers. Reviewed on: 6th March 2021

10/10

5
Very quick at dealing with my request and fast at replying also excellent communication skills Reviewed on: 6th March 2021

Quick and easy service

5
It was more convenient that waiting to be put through on the phone. It was very easy to use. Reviewed on: 5th March 2021

Life made easy

5
Amazing in leas than 5 minutes changed my account title where other banks will get me to Fill forms and sign and take ID but this was super easy and amazing supersonic speed Reviewed on: 5th March 2021

It was very good

5
It’s quick, easy to use and very informative Reviewed on: 5th March 2021

the service i receive is very efficient and quick

4
I have always been given prompt and helpful service Reviewed on: 5th March 2021

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