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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Polite and efficient

5
Apple took £48.99 instead of £4.99 Reviewed on: 6th March 2021

helpful

5
was very helpful with the problem Reviewed on: 6th March 2021

Quick and easy.

5
Really easy to use and quick too. Reviewed on: 6th March 2021

Mobile Banking App is good and evolving

5
I was able to resolve my issue quickly and easily on the mobile app Reviewed on: 6th March 2021

Very quickly solves problems

5
Excellent experience! Always solves problems quickly. Very intuitive Reviewed on: 6th March 2021

Rajanikumar

5
Good service is British bank an uk Reviewed on: 6th March 2021

Cora service

5
Prompt and accurate service provided! Reviewed on: 6th March 2021

Helpful

5
It is very handy and understands your requirements Reviewed on: 6th March 2021

Friendly NatWest team & Cora

5
When I am facing some sort of difficulty Cora is able to help me resolve the issues I am facing within 5 minutes and the NatWest team are always friendly and ready to help me. The NatWest team and Cora help me in terms to understand different options and choices I have when I am in a dilemma and help me overcome them overall. Reviewed on: 6th March 2021

Cora the goat

5
The person gave me clear and concise instructions Reviewed on: 6th March 2021

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