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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy automated system.

5
Easy to navigate. This was easy to use with yes of no options. The update I needed to complete was quick to do. Reviewed on: 6th March 2021
Carol's avatar
Carol

Cancelling a payment

5
My experience today was great and straight forward. Reviewed on: 6th March 2021
Suzannah Roach's avatar
Suzannah Roach

really nice and know her stuff

5
sort thing real quickly and very helpfull Reviewed on: 6th March 2021
sarah's avatar
sarah

Love the services and customer service and Cora function just keeps improving. Hard to know if there's a customer service rep on the other end, yet job gets done!

4
Problems always resolved. Customer service gets the job done, excellent security. Great to see new additions to Mobile App. However, the actual App is difficult to negotiate and find what is needed easily. Online banking I would prefer to have an easier link to Mobile App, and choice to have it so. Not going to abandon bank because of it, but look forward to updates. Postal service is great, but as someone with chronic illness, having trouble getting to the post, both branch and box. Seems that there must be a more convenient method of deposit. Thrilled about the inclusion of international cheque deposit/payment-in. Reviewed on: 6th March 2021
Saska Brenard's avatar
Saska Brenard

Information requirements

5
Cora replied to me straight away and answered my question, and set my mind at ease. Reviewed on: 6th March 2021
BarbRa's avatar
BarbRa

Straight forward easy to follow

5
Easy no problems I now know what I have to do Reviewed on: 6th March 2021
Janet Fletcher 's avatar
Janet Fletcher

Excellent customer service

5
Very good customer service and easy to follow instructions Reviewed on: 6th March 2021
Tom's avatar
Tom

Good service

5
Nice to no that there is someone there to help Reviewed on: 6th March 2021
Malcolmkaye's avatar
Malcolmkaye

Cora...Easy to use service

5
Wanted to change my address without having to go into store. Cora help me do this and was an easy to use service and very convenient Reviewed on: 6th March 2021
Craig Sutherland's avatar
Craig Sutherland

Brilliantly efficient

5
Super efficient and user friendly Reviewed on: 6th March 2021
Luke Shires's avatar
Luke Shires

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