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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

excellent and quick service provided

5
excellent and quick service provided Reviewed on: 7th March 2021

Excellent

5
User friendly service, intuitive and quick. Reviewed on: 7th March 2021

Brilliant online chat feature

5
This feature is quick, efficient and the best online chat I have ever used. Reviewed on: 7th March 2021

excellent customer service

5
bank automation at its finest love it Reviewed on: 7th March 2021

Excellent service

5
Very fast clear instructions, great help Reviewed on: 7th March 2021

Quick and easy automated system.

5
Easy to navigate. This was easy to use with yes of no options. The update I needed to complete was quick to do. Reviewed on: 6th March 2021

Cancelling a payment

5
My experience today was great and straight forward. Reviewed on: 6th March 2021

really nice and know her stuff

5
sort thing real quickly and very helpfull Reviewed on: 6th March 2021

Love the services and customer service and Cora function just keeps improving. Hard to know if there's a customer service rep on the other end, yet job gets done!

4
Problems always resolved. Customer service gets the job done, excellent security. Great to see new additions to Mobile App. However, the actual App is difficult to negotiate and find what is needed easily. Online banking I would prefer to have an easier link to Mobile App, and choice to have it so. Not going to abandon bank because of it, but look forward to updates. Postal service is great, but as someone with chronic illness, having trouble getting to the post, both branch and box. Seems that there must be a more convenient method of deposit. Thrilled about the inclusion of international cheque deposit/payment-in. Reviewed on: 6th March 2021

Information requirements

5
Cora replied to me straight away and answered my question, and set my mind at ease. Reviewed on: 6th March 2021

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