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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Amazing Bank

5
Easy banking, friendly staff. Very quick to get any issues solved. Reviewed on: 7th March 2021

It is a good product

4
I think it is a good product as I managed to get help very quickly, but still I would prefer to talk to someone. Call me old fashioned... Reviewed on: 7th March 2021

Very satisfied

5
Very satisfied with the help given Reviewed on: 7th March 2021

Cora is on the money

5
Fast and efficient response to query about card readers Reviewed on: 7th March 2021

Banking

5
I would highly recommend Nat West to all my friends and family and I would like to thank you for the support I have received today with my questions Reviewed on: 7th March 2021

excellent and quick service provided

5
excellent and quick service provided Reviewed on: 7th March 2021

Excellent

5
User friendly service, intuitive and quick. Reviewed on: 7th March 2021

Brilliant online chat feature

5
This feature is quick, efficient and the best online chat I have ever used. Reviewed on: 7th March 2021

excellent customer service

5
bank automation at its finest love it Reviewed on: 7th March 2021

Excellent service

5
Very fast clear instructions, great help Reviewed on: 7th March 2021

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