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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Change of address

5
I needed to change my address but working full time meant I couldn't go into my local branch or have a chance to call them so using Cora was very helpful and meant I could get the change done quickly Reviewed on: 7th March 2021

Very helpful

5
I was having problems with a payment, Cora was very helpful Reviewed on: 7th March 2021

Great

5
All good brilliant service lovely Reviewed on: 7th March 2021

Ten star service

5
Cora was very efficient and speedy with the information I requested. Reviewed on: 7th March 2021

Cora review

5
The Natwest Cora innovation was easy to use, efficient and felt secure. An all round great experience. Reviewed on: 7th March 2021

Good customer service

5
Very quick and helpful service. Reviewed on: 7th March 2021

very Pleased.

5
Helped me with Change of address and a payment being taken twice Reviewed on: 7th March 2021

Order of cheque book

5
Quickness of request for a new cheque book Reviewed on: 7th March 2021

Brilliant

5
Brilliant and very easy. Feels like a proper person Reviewed on: 7th March 2021

Service

5
Excellent service and I would recommend to anyone Reviewed on: 7th March 2021

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