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Review of the NatWest Group - Cora, Digital Assistant:

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A step forward for an ageing institution

This is a somewhat delayed, but much needed change for NatWest - one that will learn about their clients' needs and make them less dependent on branches. It also means progressing branch closures across the country and alienation of the elderly - I'd be curious to know how Cora can be developed to mitigate those risks. Reviewed on: 5th March 2021

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