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Adrian B

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Review of the NatWest Group - Cora, Digital Assistant:

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I didn't survive the doom loop.

I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasions to close the account and transfer the balance to my current account and on each occasion it sent me into a doom loop. I am no further on and have wasted a couple of hours on a poorly performing AI system. I am seriously considering moving my active personal account from this shambolic organisation, but I can't bear the hassle.. Reviewed on: 9th March 2025

Adrian B

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