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Review of the NatWest Group - Cora, Digital Assistant:

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Nobody wants to do anything!!!

After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the customer service person did not notice the computer in front of her to offer myself some assistance. It seems that the whole situation is geared up not to involve staff with any customer relationship/ Reviewed on: 6th May 2025

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