Darren Hocking's community profile page

Write a review

Viewing profile for,

Darren Hocking

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the NatWest Group - Cora, Digital Assistant:

View on product page

Cora is a soulless bot.

My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20 miles away. He misses going into the bank to sort out his financial matters. Surely, stalwart customers who do not do online yearn for the human touch with all its nuances; however, Cora is nothing more than a soulless bot. I suggest that your over 60s telephone banking service is publicised more, and not linked as much to your online offerings. Reviewed on: 8th April 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.