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Post Office: ISAs reviews

Name: ISAs
Rating: 2.15 (13 reviews)

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1.59

Based on 13 reviews, last reviewed 12th May 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

15%

2 star

62%

Latest highest rating:

5

Trusted company Easy to deal with, plenty of branches to visit in person with knowledgeable staff to help with queries avoiding automated phone calls Reviewed on: 14th August 2022

Latest lowest rating:

1

Utterly appalling customer service Failed to transfer Cash ISA from PO to Virgin due to PO. Did not answer secure messages correctly. Blamed Virgin but it was not a Virgin problem. No p... Read more Reviewed on: 12th May 2025

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Post Office ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Post Office is really like. Oh, and if you have experience using a Post Office ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Post Office ISAs reviews (13)

Utterly appalling customer service

Failed to transfer Cash ISA from PO to Virgin due to PO. Did not answer secure messages correctly. Blamed Virgin but it was not a Virgin problem. No phone number to call PO. DO NOT BUY A PO CASH ISA. CUSTOMER SERVICE IS APPALLING. I am now going to have to cash the ISA in which I did not want to do and buy Virgin ISA with Cash thereby losing my allowance this year. DO NOT USE PO FOR ANY FINANCIAL PRODUCT Reviewed on: 12th May 2025

Awful customer service

Recently took out a post office isa by transferring from another bank. I asked some questions by secure message as they request but whilst waiting for an answer have recently transferred this years isa allowance but for days later have no idea where my money is and after 2 weeks am still waiting an answer to my secure message as I am so confused. Wish I had looked at reviews before opening this but that’s my own fault. One thing is for sure, once I track down my missing £20k (I presume it’ll show eventually) I am closing this account immediately and transferring it elsewhere (already open and waiting). Terrible customer service to just ignore you. Shame on you Post office/Bank of Ireland, Disgusted with you!!! Reviewed on: 7th April 2025

Post Office isa designed to deceive

Signed up for an isa at 4.65%. Interest paid out at 1.25%. Hundreds of pounds out of pocket. I'm devastated. The account settings are designed to trick customers and rip people off. So cruel and nasty it's unbelievable. Reviewed on: 25th March 2025

Cant get my ISA money back

I have online ISA with them. It was easy to put it in but its impossible to get it back, They are coming up with hundreds of exuses for not letting me having my £ 1.500 back. It was my late husband gift. Its an online investment and no papers should get involved but they demand physical papers from me like statements, checks from different banks. I provided them with one of my banks details but its not enough for them. They want now to put their nose into other my bank account statement. What do they look for? Why it should be so difficult to get my own money back? I do really start thinking that some criminals got over the PO. I am afraid of them and dont know what to do. I need my money. Reviewed on: 12th September 2022

Trusted company

Easy to deal with, plenty of branches to visit in person with knowledgeable staff to help with queries avoiding automated phone calls Reviewed on: 14th August 2022

Savings - terrible customer service

Highly unresponsive 'customer service', you call for help and the whole experience is negative, 'we can't, we don't, we have no idea when...', no initiative or 'we can't do that but we can do this', they have no idea of SLAs in dealing with customer correspondence, I was told "it will be done when they get around to it', this was in response to a letter they had signed for receipt of 4 days earlier to give me access to my money yet still not actioned and no indication when it will be. Telling them that I am in severe financial hardship without access to my account meant absolutely nothing, just incredibly poor customer service with antiquated paper based systems, don't touch them with a barge pole! Reviewed on: 9th October 2021

Dreadful long delay in ISA transfer

It is now 4 weeks since i asked The Post Office to have my ISA transferred to a different provider. They have rejected my request 4 times now for one reason or another. I have lost interest in the meantime as the ISA is sitting in a holding account. I have had to keep phoning them up to ask why it has not been transferred. The most recent excuse was apparently due to the fact that the new bank doen't accept cheques. What banks today do business with paper cheques? I think they want to keep my money. Disgraceful. I am still waiting for this to be sorted out. I will not be putting any more money into a Post office ISA. Reviewed on: 21st June 2021

Appalling Customer Service

I have been a Post Office Customer with an ISA Savings Account since 2014. When I received my recent statment I found that the Iintersest rate on my ISA had reverted to 0.1 per cent. When I rang Customer Services yesterday to enquire why the interest rate had changed I was told that they had sent me a letter on the 8th October 2020 that the interest rate would revert to 0.1 per cent if they didnt hear from me.. This letter was never received by me, although they insisted the notification had been sent. I have in the past had letters delivered by Royal Mail to neighbours several doors down from me, and the Cornovirus pandemic has also had an affect on deliveries by Royal Mail. I phoned their Customer Services yesterday to advise them that the letter that was sent on 8th October was never received, but after a long wait whilst the Customer Services person I spoke to talked to his superior I was told there was nothing they could do to reverse the situation, to reinstate my ISA Policy at the rate I was originally receiving of 1.15 % . So I cancelled the policy. Perhaps they could for future incidents like these in the current pandemic crisis at least send an e-mail as a reminder or even another reminder letter in case the first norification is not received by post. I would never invest my savings with the Post Office again and would caution anyone else thinking of doing so. Reviewed on: 5th February 2021

Bad

Very bad value for money and earn basically no interest Reviewed on: 10th August 2017

Dont like the pay in and out.

Getting your money is by using the phone , staff are very friendly . In the post office using a paper card to pay in often gets torn and ripped they seriously need to change how people pay in and take out there money.. other than that a great service. Reviewed on: 5th December 2016

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