Write a review

ROCK Insurance: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.2 (10 reviews)

View other ROCK Insurance products

2.78

Based on 10 reviews, last reviewed 16th Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

4 star

20%

2 star

60%

Latest highest rating:

5

Good service and good business cool Good service and good business best bank Reviewed on: 16th March 2025

Latest lowest rating:

1

could not extend travel insurance! I took out a one week travel insurance policy with Rock. We decided to remain in Spain for a further week So contacted them several days before we wer... Read more Reviewed on: 3rd March 2024

Read all reviews See your review

About this product

Our ROCK Insurance Travel Insurance reviews can help you to find out what life as a ROCK Insurance customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

ROCK Insurance Travel Insurance reviews (10)

Review of the ROCK Insurance, Travel Insurance:

Avoid Them

Terrible service, elderly person, I had a bad bad fall in hotel abroad…I am left in a wheelchair still, 6 months later and 3 operations! Insurance just ignored me,worst company ever! Reviewed on: 3rd December 2022

Good service and good business cool

Good service and good business best bank Reviewed on: 16th March 2025

could not extend travel insurance!

I took out a one week travel insurance policy with Rock. We decided to remain in Spain for a further week So contacted them several days before we were due to travel back at the end of the first week. I was advised that they had to refer to their underwriters. Despite multiple calls and emails they completely failed t give me a simple yes or no. I was left without cover. I cannot see why they were unable to simply extend the cover. I’m just glad we didn’t actually have to make a... Reviewed on: 3rd March 2024

My experience with Rock travel insurance as AXA partner

This is a genuine review that I hope may be of help to others with AXA travel insurance ( partnered with Rock) issues I filed a claim with AXA insurance on the 10/09/23 for travel insurance. I had to cancel a TUI holiday due to covid.. The incident details and all the necessary documents were submitted promptly to the online claims portal to support my claim. AXA did not get back to me within the 10 working days as stated in their business aim. I then read reviews of AXA and ... Reviewed on: 26th November 2023

decent cover for holidays

Good budget option for holidays abroad Reviewed on: 22nd August 2023

If I could give zero I would

I could give them zero I would. They are the worst insurance company ever please don’t use them. They took our money and when subsequently I had a medical problem that needed to be added they took weeks to respond each time and kept saying I should call them. Tried over several days but you are permanently on hold, one day I held for 45 minutes. I again wrote with same standard reply from them after weeks, in the end we went on holiday in the hope I was covered as I had told the... Reviewed on: 28th June 2022

Avoid!!

Not fit for purpose. Phone Lines are always too busy. I cancelled the travel insurance by writing within the stipulated 14 days cooling off period and I keep getting emails back to contact Jet2 who have clearly stated that they cant cancel it and it is down to Rock Insurance to sort out. Received an email after 16 days from Rock Insurance advising that they can only refund 65% as I am out of the 14 days!!! Since then no refund and no response to my email. They need reporting to ... Reviewed on: 29th April 2022

Would never use again!

If I could have put no stars I seriously would have. You are passed from pillar to post. Complants don’t actually get dealt with ever. No one calls you back. No one emails you. I was assured that if I used them again, as holiday changed due to Covid they couldn’t refund me however would give me 50 percent back if I renewed. I went for a higher insurance option on this basis and nothing back for nearly a year now. Chased every month. Nothing. I’ve never known such an awful compa... Reviewed on: 14th April 2022

PURCHASE AT YOUR PERIL

THEY DONT ANSWER THE PHONE - DONT REPLY TO EMAILS STAFF CLEARLY INCOMPETENT PURCHASE AT YOUR PERIL AVOID THESE INCOMPETENT DEADBEATS Reviewed on: 18th March 2022

Ok with existing health conditions

Had to declare previous BC and hubby's high BP, but surcharge quite reasonable to include in cover. Reviewed on: 11th September 2016

Do you have a different ROCK Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Travel Insurance
from CoverForYou 4.80 from 824 reviews
Travel Insurance
from Worldwide Insure 5.00 from 1 reviews
Travel Insurance
from Ryanair 2.50 from 4 reviews

There's still more to see!

ROCK Insurance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub