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Royal London reviews

Royal London Logo
Rated Poor • 1.88/5

Royal London reviews

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Last reviewed within 14 days
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Review summary

People rate this company as Poor based on 145 product reviews

Average score of 1.88/5
5 star
22%
4 star
5%
3 star
1%
2 star
2%
1 star
70%
Reviews for Royal London have trended negatively over the past 90 days

Latest positive rating

4/5

Royal London are helpful and provide good value.

Royal London are helpful and provide good value.

{"display":"Saver","full_name":"Saver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pension
Saver 7th September 2025

Latest negative rating

1/5

My pension pot is rapidly diminishing.

My pension pot is rapidly diminishing. I have been trying now for 10 months to get to my pension pot from Royal London while there... My pension pot is rapidly diminishing. I have been trying now for 10 months to get to my pension pot from Royal London while there is something still left in it. They won't reply to my financial advisor. When he rings they just put him on hold for sometimes over an hour and then promise to ring him back, which they never do. They are using every excuse possible to not let me have access to my pension. I have noticed on this review site and various others that they are treating other people the same way, which I find very worrying. I think it is time that they are investigated by the financial ombudsman because there seems to be something very suspicious about how this company is operating. Read more Read less

{"display":"Roy N","full_name":"Roy N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pension
Roy N 19th October 2025
See more reviews for Royal London products

About Royal London

Royal London is a mutual life insurance, pensions, and investment company. It offers term life insurance, critical illness insurance, funeral plans, workplace pensions, income protection insurance, and business insurance through independent financial advisers.

Finding the right pension provider is an important step towards helping your financial future. We collect Royal London pension reviews to help you decide if it’s the right provider for you.

If you’re considering investing with Royal London, read our reviews to learn more about what you can expect as a member of Royal London. Find out why existing customers chose Royal London and how satisfied they’ve been with the service they’ve received. Learn about the application process and how supportive they are throughout.

Share your experience with our Smart Money People community by writing a Royal london review. Tell us what pension option you have and whether the Royal London helped you find the best option for your needs. Share any key pros and cons you’ve experienced as a Royal London member. Would you recommend them to family and friends? Whether good or bad, leave an honest review to help others like you make better financial decisions.

Royal London at a glance

Reviews for Royal London

Showing 11 of 145 company reviews • Last reviewed within 14 days

My pension pot is rapidly diminishing.

Pension • 19th October 2025

My pension pot is rapidly diminishing. I have been trying now for 10 months to get to my pension pot from Royal London while there... My pension pot is rapidly diminishing. I have been trying now for 10 months to get to my pension pot from Royal London while there is something still left in it. They won't reply to my financial advisor. When he rings they just put him on hold for sometimes over an hour and then promise to ring him back, which they never do. They are using every excuse possible to not let me have access to my pension. I have noticed on this review site and various others that they are treating other people the same way, which I find very worrying. I think it is time that they are investigated by the financial ombudsman because there seems to be something very suspicious about how this company is operating. Read more Read less

{"display":"Roy N","full_name":"Roy N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Royal London are helpful and provide good value.

Pension • 7th September 2025

Royal London are helpful and provide good value.

{"display":"Saver","full_name":"Saver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 1/5

    Terrible

    Dreadful experience waiting for our money to arrive

    {"display":"Elizabeth ","full_name":"Elizabeth ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Cannot get my cash out

    I have been trying to cash in my pension pot with them for four months. Just goes round in circles. They clearly don't like paying out. VERY DISTURBING

    {"display":"Graham C","full_name":"Graham C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Graham C 3rd July 2025
  • 4/5

    Life insurance

    Good trusted company , good value for money

    {"display":"Stan Ogden","full_name":"Stan Ogden","avatar":{"url":"\/assets\/uploads\/avatars\/users\/678352.png"}}'s avatar
  • 4/5

    Good company with positive returns

    Good company with positive returns and clear and frequent communications with updates on market conditions and policy status

    {"display":"Douglas Newlands","full_name":"Douglas Newlands","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Very good and great company

    Very good company very happy staff very friendly

    {"display":"Balbinder K","full_name":"Balbinder K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1239525.png"}}'s avatar
    Pension
    Balbinder K 3rd June 2025
  • 1/5

    Very Poor Service

    Have had a claim on a bereavement policy closed twice because of the inability of Royal London to understand the documents that I have sent... Have had a claim on a bereavement policy closed twice because of the inability of Royal London to understand the documents that I have sent to them. I have submitted a complaint through their complaints team and have had very little response from them. I wont ever use them again. Read more Read less

    {"display":"Simon B","full_name":"Simon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Royal London pensions scammers

    Trying to access my pensions which was originally with Abbey National then went over to these idiots,ive sent all my id off and I'm not... Trying to access my pensions which was originally with Abbey National then went over to these idiots,ive sent all my id off and I'm not getting anywhere i keep getting bounced around saying we will transfer you to the right department,this has been going on for a month,and I'm still waiting for my money,they need to be investigated by the FCA AND BANKING ONBUDSMEN Read more Read less

    {"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1157874.png"}}'s avatar
    Pension
    Stephen H 3rd April 2025
  • 1/5

    Very poor support services. No reply to emails.

    I spoke to Royal London “customer services” on 21st February 2025 as I was having problems accessing my account via the app. I kept getting... I spoke to Royal London “customer services” on 21st February 2025 as I was having problems accessing my account via the app. I kept getting a code GPLCTE please retry. On Monday 24th February I received an email stating that a report had been sent to IT Support today(which was 4 days after I raised the complaint)for them to respond. On Tuesday 25th February I sent another email to the customer services representative who appeared to be handling the case as I had not had any response from IT Support. I received no response to that email. I have written another email today. Just as an aside, the representative I am emailing to signs herself as “Customer Service Coach-Group Pensions Servicing”. !!!!! Read more Read less

    {"display":"Harvey A","full_name":"Harvey A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Harvey A 1st March 2025
  • 5/5

    Royal London provided all the answers in one phone call

    Royal London provided all the answers I needed regarding my pension. If they couldn't address a query, they connected me with someone who could. I... Royal London provided all the answers I needed regarding my pension. If they couldn't address a query, they connected me with someone who could. I was very grateful for their help and excellent customer service. Rather than telling me someone would contact me later, they resolved the issue on the spot. Read more Read less

    {"display":"Amarat S","full_name":"Amarat S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Amarat S 26th February 2025

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