Life insurance claim totally ignored. All communications received the same response , to complete the online form which had already been done. Reminders disregarded. Customer... Life insurance claim totally ignored. All communications received the same response , to complete the online form which had already been done. Reminders disregarded. Customer service so poor in dealing with someone after losing a parent. Read more Read less

6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before... 6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up. so many times Ive assumed I rang the wrong number as no one responds, but it was correct. So poor. Read more Read less

I’ve had a positive experience with Royal London life insurance. The process was straightforward, communication was clear, and it’s given me real peace of mind... I’ve had a positive experience with Royal London life insurance. The process was straightforward, communication was clear, and it’s given me real peace of mind knowing my family would have financial protection if anything happened to me. I also like that the cover can be tailored to different needs, whether that’s protecting a mortgage or providing longer-term family support. Royal London offers term and whole-of-life cover, with options such as level, increasing, or decreasing cover depending on the policy. Read more Read less

Utterly useless company. I've just spent nearly 2 hours on the phone trying to get answers to what should be everyday questions before I cash... Utterly useless company. I've just spent nearly 2 hours on the phone trying to get answers to what should be everyday questions before I cash in part of my pension pot. I've spoken to 4 different departments so far (each one taking about half an hour to answer the call) and they're all equally clueless. Appalling service, avoid. Read more Read less

They have been easy to deal with, no nonsense paperwork and a good app

Been fantastic in managing my pension, super returns over the years.

Royal London has forgotten customer experience - trying calling their customer services on the phone, it speaks for itself.

My experience with Royal London has been utterly shocking. For months, I was unable to access my pension portfolio due to an unresolved IT issue... My experience with Royal London has been utterly shocking. For months, I was unable to access my pension portfolio due to an unresolved IT issue that they seemed completely incapable of fixing. This wasn’t a minor inconvenience — it prevented me from making essential changes to my pension, and the lack of urgency or competence in addressing it was astonishing. Communication was equally painful. Every time I called, I had to start from scratch, re‑explaining the same issue to yet another person who had no awareness of the previous conversations. There was no continuity, no ownership, and certainly no sign of an efficient internal process. Their complaints process was even worse. Instead of taking responsibility or offering meaningful solutions, they dragged things out to the point where I had no choice but to escalate the matter to the ombudsman. That alone says everything about how poorly they handle customer concerns. Now i finally have access online, the portal feels extremely outdated and slow. Fund options are narrow, performance tracking is practically nonexistent, and the overall user experience feels decades behind other providers. As a result, I transfer the funds out of my company pension at regular intervals just to manage it properly on other pension platforms. Overall, Royal London has demonstrated a lack of technical capability, poor communication, ineffective complaint handling, and an online system that simply isn’t fit for purpose. I would strongly advise anyone considering them to look elsewhere. Read more Read less

Positive very helpful. Easy to talk too