Happy with Royal London as my workplace pension provider. The platform is straightforward to navigate and gives you a clear view of how your pot... Happy with Royal London as my workplace pension provider. The platform is straightforward to navigate and gives you a clear view of how your pot is performing. What sets them apart is the profit share — as a mutual, they distribute a share of profits back to eligible policyholders, which is a meaningful differentiator from the big corporate providers. Feels like a scheme that's actually aligned with members rather than shareholders. Read more Read less

Always prompt responses to questions and explained in a manner that is easy to understand.

Life insurance claim totally ignored. All communications received the same response , to complete the online form which had already been done. Reminders disregarded. Customer... Life insurance claim totally ignored. All communications received the same response , to complete the online form which had already been done. Reminders disregarded. Customer service so poor in dealing with someone after losing a parent. Read more Read less

6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before... 6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up. so many times Ive assumed I rang the wrong number as no one responds, but it was correct. So poor. Read more Read less

I’ve had a positive experience with Royal London life insurance. The process was straightforward, communication was clear, and it’s given me real peace of mind... I’ve had a positive experience with Royal London life insurance. The process was straightforward, communication was clear, and it’s given me real peace of mind knowing my family would have financial protection if anything happened to me. I also like that the cover can be tailored to different needs, whether that’s protecting a mortgage or providing longer-term family support. Royal London offers term and whole-of-life cover, with options such as level, increasing, or decreasing cover depending on the policy. Read more Read less

Utterly useless company. I've just spent nearly 2 hours on the phone trying to get answers to what should be everyday questions before I cash... Utterly useless company. I've just spent nearly 2 hours on the phone trying to get answers to what should be everyday questions before I cash in part of my pension pot. I've spoken to 4 different departments so far (each one taking about half an hour to answer the call) and they're all equally clueless. Appalling service, avoid. Read more Read less

They have been easy to deal with, no nonsense paperwork and a good app

Been fantastic in managing my pension, super returns over the years.

Royal London has forgotten customer experience - trying calling their customer services on the phone, it speaks for itself.