Really easy and professional to deal with, excellent growth and first class communication

Made a Claim for Death benefits on my friends pension. I held power of attorney as he had no family. Have been given so many... Made a Claim for Death benefits on my friends pension. I held power of attorney as he had no family. Have been given so many different excuses iver the last 7 months. Mainly reasons that contradic their own website. Idecided to post my experience here and hope the " customer relations " team look into ref Cr-229736. They seem to be very interested in complaints when people feel the need to vent on a review site! Read more Read less

This company is a disgrace and clearly employs internal policies (which they won't share) to hold onto people's money. My father recently past away and... This company is a disgrace and clearly employs internal policies (which they won't share) to hold onto people's money. My father recently past away and had a life assurance policy which when I initially contact Royal London on the 3rd of Jan was told due to the type of product it wouldn't need Grant of Probate to pay out. I then submitted a signed will and death certificate as required legally for it to be released. Today (7th of Jan) I received an email stating they can't progress the claim as they need a Grant of Probate?? no explanation as to why. So after calling and requesting a call back I had a conversation with one of the breavement team who said in summary that they can't pay out due to the amount and that Royal London has "thresholds" that if the value is say one pound over the threshold they won't pay out even though all legal documentation has been given. So for example Royal London as I was told will pay out anything upto £100k without a is Grant of Probate but if you go one pound over the £100k you will need G of P! How ridiculous is that. They have no legal basis to hold onto the money but they have their internal thresholds to hold out paying! So in summary Royal London have no legal basis to hold onto money which is now owed to my family they do have their "thresholds" which has no legal basis whatsoever. This is clearly a way for Royal London to hold onto a deceased persons money as long as possible which is a disgrace! Also on the 7th the bereavement advisor "Josh" said he would send me an email that day covering the points discussed and stating they would let pay put due to thresholds and that they wouldn't share the documents. Guess what??? I didn't get that email ! Update as of the 13th after speak to a errmm so called Customer Relations case consultant who I must say was particularly rude and constantly interrupted me and talked over me! I explained in detail what had happened she then sent a response and wow she clearly wasn't listening very well and after playing email tennis the following day it was only when I phoned her she admitted she'd made a mistake. So multiple customer service failures on Royal Londons part which will be sent to the Ombudsman. Just incompetence at its finest.... Read more Read less

Got the insurance over a year ago. Tried to talk to them today,first someone answered and hung up on me.After tried again about half an... Got the insurance over a year ago. Tried to talk to them today,first someone answered and hung up on me.After tried again about half an hour no one answered the call.To sell me insurance and get money from me they contacted me numerous times.Now when I want to talk to someone of them no one answered the phone. So going to cancel my direct debit. Read more Read less

Just given the run around trying to claim on deceased pension I was named as beneficiary not happening

Absolutely worst insurance company, ever. Have taken from my account 500£ without explaining why/what service I have received. They said they investigating and its been... Absolutely worst insurance company, ever. Have taken from my account 500£ without explaining why/what service I have received. They said they investigating and its been 3 months. They ignoring messages, and when I call them they transferring. Absolutely terrible experience. Read more Read less

I have been diagnosed with terminal pancreatic cancer and have diabetes plus a D.V.T. I have applied for a last year of life pay out... I have been diagnosed with terminal pancreatic cancer and have diabetes plus a D.V.T. I have applied for a last year of life pay out they have asked for my consultants report which they've had for weeks they then wanted my GP report whom I haven't seen for 7 months and only knows what the consultant tells him. After that it goes to there medical department who has never seen me for assessment the last time I had contact they told me it was with them for 5 days but the previous week was told the same thing which makes it 10 days and I still am no further forward how are they allowed to treat terminly ill people like this when we have paid insurance to have a few pounds we thought we could rely on or am I nieve expecting an insurance company to actually pay out Read more Read less

I moved to the USA. Despite months of back and forth I now have zero access to anything to do with my 2 pension policies.... I moved to the USA. Despite months of back and forth I now have zero access to anything to do with my 2 pension policies. I made a complaint, they closed it because they couldnt provide a resolution. Response times are 20 to 25 working days, the customer service is so poor I would never recommend this company. I still don't have access and cant even change my retirement date. Read more Read less

Very very bad experience. Don’t recommend it to anyone at all, you will regret it.