Very helpful, right at the end of a phone call to provide support and go above and beyond to make sure questions are answered. They... Very helpful, right at the end of a phone call to provide support and go above and beyond to make sure questions are answered. They are transparent, give options and give complete information. Read more Read less

I did a pension transfer from Aegon to Aviva & Aegon didn’t send all of the money to Aviva. About 10 months later they said... I did a pension transfer from Aegon to Aviva & Aegon didn’t send all of the money to Aviva. About 10 months later they said to transfer the rest of it I need to take financial advice again. Which means paying for that advice, but it’s their problem, Read more Read less

App does not work. When you need to re set password link is never sent to your email.

Good choice of funds to invest in and easy to use website

They take your money for years - no problem. Really obstructive when you are due to get it out. Lots of delaying tactics.

Deliberately poor customer service; emails - long and useless responses I'm have been trying since January to take out parts of my private pension fund,... Deliberately poor customer service; emails - long and useless responses I'm have been trying since January to take out parts of my private pension fund, first year last so easy I wanted to do same for following years, this if starting from zero, now November they still making excuses even though I have provided everything needed. Would prefer to be dealing though something with intelligence not a time wasting human. Read more Read less

I recently got married and changed my name. When i called them to advise they said I had to send my original marriage certificate to... I recently got married and changed my name. When i called them to advise they said I had to send my original marriage certificate to them for them to change my name. When they returned my certificate back to me, they had folded it in half and put it in an A5 envelope instead of A4 damaging my certificate by putting a huge folded crease down the middle. I am absolutely fuming that there was no thought put into returning an original document ina n A4 envelope as sent. I rang to complain and they said it can take up to 8 weeks to get a response. I hsve sent my certificate to a few companies who always returned as sent A4 in a hardback envelope. Im am so disappointed at the lack of care and attention- service is shocking.! I would not recommend them! Read more Read less

Absolutely appaling service, they clearly don't want you to move you pension to another provider. I have completed so many forms only to be asked... Absolutely appaling service, they clearly don't want you to move you pension to another provider. I have completed so many forms only to be asked for further forms with their due diligence. The money should have been transferred this week after they have delayed since May on to be asked for a letter from my employer, how much they will be paying in, another letter asking for my employment record. Bank statements that had to be certified, history of contributions. They have made the whole process incredibly stressful and have created unacceptable delays. If you have your mortgage with this company - GET OUT Read more Read less

love this company. i would recommend to everyone