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Aegon reviews

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Rated Poor • 1.78/5

Aegon reviews

Unverified business
Last reviewed within 14 days
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Poor based on 248 product reviews

Average score of 1.78/5
5 star
19%
4 star
13%
3 star
2%
2 star
3%
1 star
63%

Latest positive rating

5/5

Good life insurance policies

They laid out good terms for their life insurance policies which are very straight forward and easy to understand.

{"display":"Alex Thompson","full_name":"Alex Thompson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Taking incompetence and ineptitude to levels I previ...

Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying... Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying to emails and do everything in their capabilities to prevent access to withdrawals. I was only cashing a small pot pension which has now taken over 3 months and still hasn’t been completed. but will now be transferring my remaining accounts away from the business despite their undoubted best efforts at frustrating the process. Read more Read less

{"display":"Andrew M","full_name":"Andrew M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pension
Andrew M 22nd November 2024
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About Aegon

Aegon’s story started over 190 years ago, when it was founded as Scottish Equitable in the UK.

Today, the Aegon group is an international provider of life insurance, pensions and asset management.

The UK team provide services to over 3.8 million customers by working with financial advisors and employers.

Aegon at a glance

Contact details

Social media

Reviews for Aegon

Showing 11 of 248 company reviews • Last reviewed within 14 days

Taking incompetence and ineptitude to levels I previ...

Pension • 22nd November 2024

Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying... Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying to emails and do everything in their capabilities to prevent access to withdrawals. I was only cashing a small pot pension which has now taken over 3 months and still hasn’t been completed. but will now be transferring my remaining accounts away from the business despite their undoubted best efforts at frustrating the process. Read more Read less

{"display":"Andrew M","full_name":"Andrew M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Wanted to withdraw from pension pot told take 10 w...

Pension • 13th November 2024

Wanted to withdraw from pension pot told take 10 working days that was on 14th October phoned a week ago said it would be in... Wanted to withdraw from pension pot told take 10 working days that was on 14th October phoned a week ago said it would be in my bank on 12th November still no money shocking over 1hr on phone to speak to someone this is shocking not acceptable will be going to ombudsman Read more Read less

{"display":"Michelle E","full_name":"Michelle E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072419.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Appalling service ,

    Appalling service ,husband been trying to get his pension and some draw down since December. Complain made and the sent £150 to his account to... Appalling service ,husband been trying to get his pension and some draw down since December. Complain made and the sent £150 to his account to apologise and uphold his complaint. Now say they can’t confirm his account ( which thé have paid into ) therefore can’t send his money . Interest list in the period December to now is approx £800 . They are profiting from his money. As he has had major heart surgery and TIÀs this is causing extreme stress. Read more Read less

    {"display":"Gail P","full_name":"Gail P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Gail P 5th November 2024
  • 1/5

    Pension transfer

    Trying to transfer my pension. No response to emails, terrible customer service

    {"display":"JTG","full_name":"JTG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    JTG 1st November 2024
  • 1/5

    Website inoperative

    Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this... Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Read more Read less

    {"display":"LG","full_name":"LG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    LG 30th September 2024
  • 1/5

    Awful company!

    Trying to cash in small pension & they are doing everything possible to avoid paying. Awful website, rude staff & 20 working days to respond to a customer complaint! Awful company, avoid!

    {"display":"Chris H","full_name":"Chris H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Chris H 22nd September 2024
  • 1/5

    After Aquiring Scottish Amicable these people have t...

    After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address... After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address they still are not helping with the Balancing Statement. Read more Read less

    {"display":"Phil D","full_name":"Phil D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Phil D 12th September 2024
  • 1/5

    Impossible to get hold off.

    Impossible to get hold off. Do not respond to emails, calls or thru their online customer login secure email! What a disgrace. Cannot wait to... Impossible to get hold off. Do not respond to emails, calls or thru their online customer login secure email! What a disgrace. Cannot wait to get my money away from this company. Read more Read less

    {"display":"Ali B","full_name":"Ali B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Ali B 19th July 2024
  • 1/5

    zero customer service

    It's impossible to contact this company. I have my pension fund with them and need to ask some questions but just can't get hold of... It's impossible to contact this company. I have my pension fund with them and need to ask some questions but just can't get hold of them. Tried the online chat endlessly and they just keep you waiting then disconnect you Read more Read less

    {"display":"gillian w","full_name":"gillian w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    gillian w 17th July 2024
  • 1/5

    Deliberately poor customer service; emails - no resp...

    Deliberately poor customer service; emails - no response; web chats wait multiple times for minimum 15 mins, no actual queue, then they said they can't... Deliberately poor customer service; emails - no response; web chats wait multiple times for minimum 15 mins, no actual queue, then they said they can't do xyz send you to somewhere else; call the right number eventually, put me on permanent hold to close the account. Read more Read less

    {"display":"ann j","full_name":"ann j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    ann j 10th June 2024
  • 1/5

    It takes ages to call money down I must say their st...

    It takes ages to call money down I must say their staff are ok but the company needs lots of improvement

    {"display":" Ian Morrison ","full_name":" Ian Morrison ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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