Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fortnight.... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fortnight. Unbelievable and they take hours to answer the phone - in excess of a 40 minute wait not unusual - and no-one knows anything or takes ownership when you get through eventually. Do not give your pension to these people. Read more Read less

It is a safe company, since I joined, it has always been safe and I will continue with it in the future.

Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying for 5... Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying for 5 months to get my funds out and over to nest,avoid these clowns at all costs .very proficient at taking money, unobtainable when you need it back .Only one star as cannot give half. Read more Read less

Excellent in communicating business useful information

Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a... Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension scheme is ridiculous, and involves manually creating a spreadsheet file and then attempting to upload and manually map it, and again this often takes multiple attempts and is anything but simple. After much waiting on to chat to customer support, it's clear that Aegon know they have issues and that the online portal has been running and slow for weeks, but they have no timeframe in which they expect a resolution. If you are looking for a pension scheme provider, I highly recommend looking for one that actually has an online portal that works. Aegon this is just not good enough. By way of comparison, to sign in to Nest Pensions takes seconds, to add a new employee takes under 1 minute and can be done on screen, their phone support is brilliant and they offer actual integrations with payroll software like BrightPay. Read more Read less

Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation

Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over... Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over 15 years. Aegon lost over 13000 pounds in that period. New company made 1500 pounds in one month. Enough said. Read more Read less

Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying... Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying to emails and do everything in their capabilities to prevent access to withdrawals. I was only cashing a small pot pension which has now taken over 3 months and still hasn’t been completed. but will now be transferring my remaining accounts away from the business despite their undoubted best efforts at frustrating the process. Read more Read less

Wanted to withdraw from pension pot told take 10 working days that was on 14th October phoned a week ago said it would be in... Wanted to withdraw from pension pot told take 10 working days that was on 14th October phoned a week ago said it would be in my bank on 12th November still no money shocking over 1hr on phone to speak to someone this is shocking not acceptable will be going to ombudsman Read more Read less