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Aegon: Pension reviews

Name: Pension
Rating: 2.02 (215 reviews)

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1.63

Based on 215 reviews, last reviewed 28th Jan 2025

No new 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Terrible online portal, takes about 3-4 minutes to l... Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension sc... Read more Reviewed on: 28th January 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (215)

Terrible online portal, takes about 3-4 minutes to l...

Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension scheme is ridiculous, and involves manually creating a spreadsheet file and then attempting to upload and manually map it, and again this often takes multiple attempts and is anything but simple. After much waiting on to chat to customer support, it's clear that Aegon know they have issues and that the online portal has been running and slow for weeks, but they have no timeframe in which they expect a resolution. If you are looking for a pension scheme provider, I highly recommend looking for one that actually has an online portal that works. Aegon this is just not good enough. By way of comparison, to sign in to Nest Pensions takes seconds, to add a new employee takes under 1 minute and can be done on screen, their phone support is brilliant and they offer actual integrations with payroll software like BrightPay. Reviewed on: 28th January 2025

Stay clear of dealing with this company

Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

Been with Aegon over 15 years.

Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over 15 years. Aegon lost over 13000 pounds in that period. New company made 1500 pounds in one month. Enough said. Reviewed on: 4th December 2024

Taking incompetence and ineptitude to levels I previ...

Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying to emails and do everything in their capabilities to prevent access to withdrawals. I was only cashing a small pot pension which has now taken over 3 months and still hasn’t been completed. but will now be transferring my remaining accounts away from the business despite their undoubted best efforts at frustrating the process. Reviewed on: 22nd November 2024

Wanted to withdraw from pension pot told take 10 w...

Wanted to withdraw from pension pot told take 10 working days that was on 14th October phoned a week ago said it would be in my bank on 12th November still no money shocking over 1hr on phone to speak to someone this is shocking not acceptable will be going to ombudsman Reviewed on: 13th November 2024

Appalling service ,

Appalling service ,husband been trying to get his pension and some draw down since December. Complain made and the sent £150 to his account to apologise and uphold his complaint. Now say they can’t confirm his account ( which thé have paid into ) therefore can’t send his money . Interest list in the period December to now is approx £800 . They are profiting from his money. As he has had major heart surgery and TIÀs this is causing extreme stress. Reviewed on: 5th November 2024

Pension transfer

Trying to transfer my pension. No response to emails, terrible customer service Reviewed on: 1st November 2024

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

Awful company!

Trying to cash in small pension & they are doing everything possible to avoid paying. Awful website, rude staff & 20 working days to respond to a customer complaint! Awful company, avoid! Reviewed on: 22nd September 2024

After Aquiring Scottish Amicable these people have t...

After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address they still are not helping with the Balancing Statement. Reviewed on: 12th September 2024

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