1st August 2017
Intellectual advice
Comfortable future thoughts knowing that I am in safe hands
Your Pension Reviews (5)
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12th July 2017
Excellent customer service and information easy to obtain
I have received great customer service from Aegon and all of the required information has been easy to obtain and is easy to understand.
11th September 2016
Easy access and great customer service
When I contacted Aegon to transfer the value of my pension to a new provider they were professional and ensured the process was smooth and secure.
24th December 2015
Slow administration and lack of understanding of customer needs
I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of...
Read moreI had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of my passport, despite the fact that I was already a customer. When I later wanted to add another lump sum, this seemed to confuse them. They sent me the wrong form, then ignored me then twice told me they needed to verify my identity again. Eventually I managed to get it sorted but I would not recommend Aegon and wish I had chosen a different company.