Name: Pension
Rating: 2.67 (12 reviews)

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Ratings based on 12 reviews Last review 3 weeks ago

Aegon pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Aegon pension reviews to find out what life at Aegon is really like. If you hold this pension, we'd love you to write an honest review here too!

2.67 / 5 Write your review

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Your Pension Reviews (12)

29th April 2019

Appalling slow service

I have a monthly income payment from my pension pot paid supposedly each month on the 27th. Have never received it yet on that date. I never know when the money will be paid into my bank account and consequently incur bank charges for their incompetence. My financial advisor is as useful as a chocolate teapot, they show no interest at all. I need to change both to get the service I was initially promised

Julie WLevel 1

(0)

24th April 2019

Left hand doesnt know what right is doing

So disorganised it is frightening when they are dealing with other peoples money, everything takes ages. Really considering moving my pot elsewhere.

Mark JLevel 1

(0)

6th October 2018

Taking a lump sum

My experience with Aegon has been truly awful. Their turnaround time on documents is around 10-14 days they are exceptionally arrogant and incompetent in equal measure. Three months on I am still waiting for my money and being told repeatedly that I am the delay. There is no real communication from them and you just waste hours trying to resolve things. Don’t put your money with them if you ever think you might want it back!

SuzanneLevel 1

(2)

3rd August 2018

Technologically very poor and terrible service

I have wasted 5 hours over 2 days this week trying to find and change funds. The funds I wished to transfer to do not appear in the available funds list on the website, despite being being one of aegon own funds and are apparently available, just not online.

Baillie Gifford balanced managed
Blackrock 50 50
After a telephone call, aegon staff sent me the transfer form, which I can complete manually and either post it, fax it or use the digital customer enquiry service.

I'm unable to reply to the email as its a no reply.

1) post takes days and funds change price during that time.
2) who, other than hospitals use a fax these days
3) the digital enquiry service does not work for fund switches, despite it being offered in the email with the pdf form that can't even be completed without the help of a tree to print it out.

So, the service that I pay aegon for (£30,000 over the past 20 years in charges alone) is failing badly and aegon is not utilising technology to any customer benefit what so ever.

I simply can't make a simple 2 minute transaction on line to transfer funds that don't appear in the available list. The methods suggested are time consuming and the digital enquiry, offered as an option doesn't work.

Over the years aegon have earned a small fortune from my pension and the above is a massive kick in the teeth. Do they care about customers at all? It appears not.

Shoddy, outdated service that belongs in the 19th century.

I have subsequently emailed aegon to raise an official complaint. Having received no acknowledgement, I have today had to call them again to obtain confirmation that my complaint has actually been received. This they did, but said it would take them 5 working days to respond.

I will vote with my feet and have already found a new provider who is already operating in the 21st century and where I don't have to waste endless hours for a simple transaction.

My advice is to avoid this company.

Richard staceyLevel 1

(3)

11th April 2018

Argon - Arrogant Customer Service

I've had a smallish occupational pension which was invested with Aegon. I recently applied to take it as a lump sum. It was under £30k and I have had no income for the past year yet they taxed me at 40% and 45% on most of it. I paid over 10k tax on 26k. HMRC advise that I should have paid just over £3k. This is supported by Aegons competitors online calculators and by HMRC the latter if who said that Aegon should have asked some basic tax and income figures for the past year which they didn't. I have been promised return call after return call by key staff in both their customer service and complaints department. Which never materialise. They love saying "tomorrow" and when tomorrow comes they say the same again. They have senior managers who effectively hide under their desks and consider themselves far too important to deal with genuine customer concerns. I now have to go through months of correspondence with the tax office to get over £7k back all because Aegon have an arrogant better than you attitude to customer service. They also use the old fashioned 1 week BACs payment system rather than CHAPs to make their payments. Ive experienced no credible customer service management at Aegon

Stephen Michael DauwalderLevel 1

(1)

30th January 2018

Flexible portfolio management, great customer service

My work pension changed providers to Aegon and the difference from our previous provider is huge. Much easier to manage investment options and a great website. The customer service is excellent, too.

NhialLevel 1

(0)

6th January 2018

Aegon SIPP

Good solid product with low fees.

Kelly MayLevel 1

(0)

1st August 2017

Intellectual advice

Comfortable future thoughts knowing that I am in safe hands

Jonathan BarkerLevel 1

(0)

12th July 2017

Excellent customer service and information easy to obtain

I have received great customer service from Aegon and all of the required information has been easy to obtain and is easy to understand.

Nicola MegginsonLevel 1

(0)

11th September 2016

Easy access and great customer service

When I contacted Aegon to transfer the value of my pension to a new provider they were professional and ensured the process was smooth and secure.

Nicola MegginsonLevel 1

(0)

24th December 2015

Slow administration and lack of understanding of customer needs

I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of my passport, despite the fact that I was already a customer. When I later wanted to add another lump sum, this seemed to confuse them. They sent me the wrong form, then ignored me then twice told me they needed to verify my identity again. Eventually I managed to get it sorted but I would not recommend Aegon and wish I had chosen a different company.

Cporteus Level 1

(1)

29th July 2015

Much room for improvement

I've had a catalogue of bad experiences with my Aegon pension. Everything from statements and calls have felt much more difficult than I would have expected. Not many of us can chose who our pension is with, but I would hope for better.

RonLevel 2

(2)