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Aegon: Pension reviews

Name: Pension
Rating: 2.01 (225 reviews)

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1.79

Based on 225 reviews, last reviewed 5th Nov 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

MAKING THE WHOLE PROCESS AS DIFFICULT AS POSSIBLE Absolutely appaling service, they clearly don't want you to move you pension to another provider. I have completed so many forms only to be asked for... Read more Reviewed on: 5th November 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (225)

MAKING THE WHOLE PROCESS AS DIFFICULT AS POSSIBLE

Absolutely appaling service, they clearly don't want you to move you pension to another provider. I have completed so many forms only to be asked for further forms with their due diligence. The money should have been transferred this week after they have delayed since May on to be asked for a letter from my employer, how much they will be paying in, another letter asking for my employment record. Bank statements that had to be certified, history of contributions. They have made the whole process incredibly stressful and have created unacceptable delays. If you have your mortgage with this company - GET OUT Reviewed on: 5th November 2025

Terrible performance

Awful performance of investments. Awful performance of website. The fees are high and eat all of the returns. Only reason my holding value grows is because I pay in. If I was able to move away, I would but my employer pays in as well. Good job too, I'm going to need every penny I can get due to the miss-management this shower provide me with. Loads of hidden charges, changing funds takes ages. No that there is a very wide range of funds anyway. There is no help or research facilities available on the website or the app. Shocking that we have to endure this kind of treatment today. Not that the funds they do offer are any good; the shrink further and faster than the market and they always recover lower than the market. On very metric imaginable, aegon underperform the rest of the world. Quite a feat really. Your better off with a cash I.S.A., or your country's equivalent. Reviewed on: 3rd September 2025

Very unhelpful company.

Very unhelpful company. Tried and failed to get my pension lump sum. Reviewed on: 21st August 2025

I have two policies with this lot.

have two policies with this lot. I reached 55 and had received a letter saying do you want to withdraw your pots. 2.5k in total. Since 29 April ive been trying. Ive had rude operators and stalling tactics like you wouldnt believe sending only a few of the forms they required. We need these forms then provided me with the ones they never sent and a very easy to rectify mistake, so sent them again in reply to an email they are attached too. They ignored them and referred to the originals 4 days later. Call us back.... I did they wouldnt put me through. Theyve been deliberately messing me around to hold onto 'My money' as long as they can. Everyone else paid weeks ago. This lot, request a quote request forms we wont send them for weeks then not all of them. Its now June nothing and no closer. Yesterday I gave an ultimatum. We sort it today or else. They they messed me around again. I said ill do this they went 'Aright &^&^' like I was boring them. On hanging up. They were reported to Action Fraud. The FCA have requested evidence I was holding off until my last ditch attempt. Theyve received the evidence. They are also getting a county court summons in the next few weeks. If your a company looking for a provider or you have a choice. I put a review on another site. The said "Theyd look into it and noticed youve now withdrawn your request to get the money". Started April 29th I withdrew it June 4th still no money. I said ive had no choice you wont pay it out I have to get another financial firm to get it off you. Case proven. Reviewed on: 5th June 2025

Cant get my money out it’s only a small amount want...

Can’t get my money out it’s only a small amount want to transfer it to my much larger pension keep getting turned down and promised to get help but never happens Reviewed on: 21st May 2025

im looking to leave this company

every time you call and ask for forms to be sent they come up with a bucket load of excuses . Reviewed on: 9th May 2025

Website not functioning, so can't organise a fund sw...

Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fortnight. Unbelievable and they take hours to answer the phone - in excess of a 40 minute wait not unusual - and no-one knows anything or takes ownership when you get through eventually. Do not give your pension to these people. Reviewed on: 1st May 2025

Excellent

It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Nothing online functions as it should.takes hours to...

Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying for 5 months to get my funds out and over to nest,avoid these clowns at all costs .very proficient at taking money, unobtainable when you need it back .Only one star as cannot give half. Reviewed on: 9th April 2025

Communication expert

Excellent in communicating business useful information Reviewed on: 3rd March 2025

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