Write a review

Newsletter

Go to business site

Aegon: Pension reviews

Name: Pension
Rating: 2.14 (239 reviews)

View other Aegon products

2.14

Based on 239 reviews, last reviewed 23rd Sep 2026

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

15%

11%

69%

Latest highest rating:

5

Costumer service Excellent costumer service supporting choices of investment Reviewed on: 13th August 2026

Latest lowest rating:

1

BE WARNED -Our Family’s Wishes Were Ignored Extremely disappointed with how Aegon has handled my stepfather’s pension death benefit. He left clear written evidence stating that he did not want a... Read more Reviewed on: 23rd September 2026

Read all reviews Write a review

About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Review Aegon: Pension now

Help others make smarter decisions by sharing your own experience.

Write a review

Aegon Pension reviews (239)

BE WARNED -Our Family’s Wishes Were Ignored

Extremely disappointed with how Aegon has handled my stepfather’s pension death benefit. He left clear written evidence stating that he did not want a particular person to benefit from his estate, yet Aegon decided to pay the entire pension lump sum to that person. I understand that pension death benefits can be discretionary, but it is incredibly upsetting to see someone’s clearly expressed wishes apparently carry so little weight. Our family provided evidence and explained the circumstances, but the decision remained unchanged. This experience has really highlighted to me how little control someone may ultimately have over where a discretionary pension death benefit goes after they die. Our family has been left utterly distraught. Reviewed on: 23rd September 2026

Worse than a cornershop - avoid

They have multiple websites giving different information about the same product. They don't carry out instructions for changing Investments, nor do they inform why it has not been carried out. They couldn't process a transfer in 6 months. Reviewed on: 16th August 2026

Costumer service

Excellent costumer service supporting choices of investment Reviewed on: 13th August 2026

Worst customer non service experience of my life !

I have been trying to get money out of my plan for the last 3 months red tape red tape red tape unhelpful customer service people including the management. In my career as a sales and customer service specialist this is the worst experience I have ever had. If I could I would give them a minus 1 * rating. Reviewed on: 7th August 2026

I had an extremely disappointing experience with Aeg...

I had an extremely disappointing experience with Aegon Retire. I requested a surname update on my account. While every other financial institution I dealt with accepted photocopies of the supporting documents, Aegon insisted on receiving the original documents. I complied and sent the originals, specifically requesting that they be returned to me as soon as possible. Aegon then claimed they could not return the documents because there was "no return address," despite my address being clearly recorded on the account under the updated surname details. At this point, it appears that my original documents may have been lost. Since then, I have made numerous phone calls to customer services. Each time I received different information from different representatives, and despite repeatedly asking, I was not provided with clear contact details for making a formal complaint. The overall experience has been frustrating, stressful, and entirely lacking in professionalism. Based on my experience, I have serious concerns about the level of service customers can expect when dealing with their retirement finances. If you have savings with Aegon, I would strongly consider reviewing your options and comparing them with other financial institutions. Reviewed on: 9th July 2026

Awful awful experience.

Awful awful experience. My mother has been trying to deal with this company and has been phoning me in tears at both the inefficiency, beaurocratic quagmire, and general gaslighting communication from this company. Do not go near them. She is now obliged to get a solicitor to act for her. It should not be so difficult to access funds that rightly belong to you. It's like she is applying for funding rather than a withdrawal of her own money. Reader, I urge you to avoid this company. Also, I smell a rat. Why don't they want to give her her funds? Are aaegon in trouble? Reviewed on: 24th June 2026

Terrible customer service

I am sick and tired of bashing my head against the wall, trying to get one of their agents to tell me which company they were, before they became Scottish Equitable. I left the UK in 2002. At the time I had some minor pension products and shares with a number of different companies. Now they want my new contact details. Sure. But first, please tell me: WHO ARE YOU??? Or rather: WHO WERE YOU?? This cannot be so difficult!!! This has been going in for weeks. Reviewed on: 18th June 2026

Very helpful

Very helpful, right at the end of a phone call to provide support and go above and beyond to make sure questions are answered. They are transparent, give options and give complete information. Reviewed on: 16th April 2026

I did a pension transfer from Aegon to Aviva & Aegon...

I did a pension transfer from Aegon to Aviva & Aegon didn’t send all of the money to Aviva. About 10 months later they said to transfer the rest of it I need to take financial advice again. Which means paying for that advice, but it’s their problem, Reviewed on: 16th April 2026

App does not work.

App does not work. When you need to re set password link is never sent to your email. Reviewed on: 15th April 2026

Do you have a different Aegon product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pension
from Legal and General 3.51 from 47 reviews
Pension
from J.P. Morgan Personal Investing (formerly Nutmeg) 4.52 from 61 reviews
Pension
from Zurich 3.78 from 4 reviews

Want to see more from Aegon?

Annuity
from Aegon 4.10 from 19 reviews
Business Protection
from Aegon 4.05 from 1 reviews
International Investment
from Aegon 3.71 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub