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Aegon: Pension reviews

Name: Pension
Rating: 2.22 (238 reviews)

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2.22

Based on 238 reviews, last reviewed 16th Aug 2026

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

15%

11%

68%

Latest highest rating:

5

Costumer service Excellent costumer service supporting choices of investment Reviewed on: 13th August 2026

Latest lowest rating:

1

Worse than a cornershop - avoid They have multiple websites giving different information about the same product. They don't carry out instructions for changing Investments, nor do th... Read more Reviewed on: 16th August 2026

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (238)

Worse than a cornershop - avoid

They have multiple websites giving different information about the same product. They don't carry out instructions for changing Investments, nor do they inform why it has not been carried out. They couldn't process a transfer in 6 months. Reviewed on: 16th August 2026

Costumer service

Excellent costumer service supporting choices of investment Reviewed on: 13th August 2026

Worst customer non service experience of my life !

I have been trying to get money out of my plan for the last 3 months red tape red tape red tape unhelpful customer service people including the management. In my career as a sales and customer service specialist this is the worst experience I have ever had. If I could I would give them a minus 1 * rating. Reviewed on: 7th August 2026

I had an extremely disappointing experience with Aeg...

I had an extremely disappointing experience with Aegon Retire. I requested a surname update on my account. While every other financial institution I dealt with accepted photocopies of the supporting documents, Aegon insisted on receiving the original documents. I complied and sent the originals, specifically requesting that they be returned to me as soon as possible. Aegon then claimed they could not return the documents because there was "no return address," despite my address being clearly recorded on the account under the updated surname details. At this point, it appears that my original documents may have been lost. Since then, I have made numerous phone calls to customer services. Each time I received different information from different representatives, and despite repeatedly asking, I was not provided with clear contact details for making a formal complaint. The overall experience has been frustrating, stressful, and entirely lacking in professionalism. Based on my experience, I have serious concerns about the level of service customers can expect when dealing with their retirement finances. If you have savings with Aegon, I would strongly consider reviewing your options and comparing them with other financial institutions. Reviewed on: 9th July 2026

Awful awful experience.

Awful awful experience. My mother has been trying to deal with this company and has been phoning me in tears at both the inefficiency, beaurocratic quagmire, and general gaslighting communication from this company. Do not go near them. She is now obliged to get a solicitor to act for her. It should not be so difficult to access funds that rightly belong to you. It's like she is applying for funding rather than a withdrawal of her own money. Reader, I urge you to avoid this company. Also, I smell a rat. Why don't they want to give her her funds? Are aaegon in trouble? Reviewed on: 24th June 2026

Terrible customer service

I am sick and tired of bashing my head against the wall, trying to get one of their agents to tell me which company they were, before they became Scottish Equitable. I left the UK in 2002. At the time I had some minor pension products and shares with a number of different companies. Now they want my new contact details. Sure. But first, please tell me: WHO ARE YOU??? Or rather: WHO WERE YOU?? This cannot be so difficult!!! This has been going in for weeks. Reviewed on: 18th June 2026

Very helpful

Very helpful, right at the end of a phone call to provide support and go above and beyond to make sure questions are answered. They are transparent, give options and give complete information. Reviewed on: 16th April 2026

I did a pension transfer from Aegon to Aviva & Aegon...

I did a pension transfer from Aegon to Aviva & Aegon didn’t send all of the money to Aviva. About 10 months later they said to transfer the rest of it I need to take financial advice again. Which means paying for that advice, but it’s their problem, Reviewed on: 16th April 2026

App does not work.

App does not work. When you need to re set password link is never sent to your email. Reviewed on: 15th April 2026

Good choice of funds to invest in and easy to use we...

Good choice of funds to invest in and easy to use website Reviewed on: 11th April 2026

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