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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (213 reviews)

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1.61

Based on 213 reviews, last reviewed 4th Dec 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Been with Aegon over 15 years. Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over 15 years. Aegon los... Read more Reviewed on: 4th December 2024

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (213)

Impossible to get a payout from Aegon

My husband died in January 2023 and had both a defined contribution and defined benefit pension plan with Aegon. It's been impossible to get a payout yet (8 months later) from either plan. They keep asking for additional information and have been adding delay after delay after delay. I thought I'd search reviews of Aegon and see from this site that I'm not alone. Terrible, terrible company. Avoid it if at all possible. I've dealt with Legal and General and Buck on my husband's other pensions and both dealt with them smoothly and efficiently, paying them out months ago. I'm worried I'm never going to receive anything from Aegon. Reviewed on: 17th August 2023

Impossible to get your money out.

I've been waiting for my lump sum for over thirty days. Phoned them today and nothing had been done with it. Assistant upgrade my request to urgent. Emailed a formal complaint, again! Not holding my breath for a result anytime soon Next step complaint to FCA. Reviewed on: 11th August 2023

One of the worst companies I have dealt with

Let's see..it's been nearly 4 weeks transferring a pension out to another provider. Aviva managed to process this in four days? You can't get through on the telephone to Wagon. It takes weeks for an email response. Horrendous. Reviewed on: 7th August 2023

Titanic pension

My retirement pension with Aegon is going down faster than a sinking ship, down by nearly 25% this year, at this rate nothing left in 3/4 years. And this is a low risk policy that quotes " designed to preserve the fund " utter joke!! Reviewed on: 5th August 2023

Useless

Husband been trying to get a lump sum from his pension.say a letter was sent.didn’t receive.did forms online.they rang him next day.everything fine.get an email saying ‘we aim to complete within 12 working days.27 working days later. NOTHING.have rang numerous times.they will put a note on it.have now put a complaint in.next step financial ombudsman.awful company Reviewed on: 28th July 2023

failure to transfer funds to another provider

abject incompetence from Aegon asking for British identification when I dont live in the uk writing by post for urgent approvals but sending everything else electronically rejected certified copies of my identification but when you ring to speak to them you have to pass 7 identification questions clowns and jokers Reviewed on: 12th July 2023

How to lose Money

Lost over 40% with a default lifestyle fund. Moved to a so called stability fund to stop the decline guess what its still losing money. Better off with premium bonds. Reviewed on: 10th July 2023

Losing so much money on little investment return and high fees.

Like everyone else on here, I'm getting very worried how badly my pension is performing. It would be better stuck in a bank account. I'm trying to move it elsewhere beefore l Lose any more money but just cannot get in touch with them. This is really quite scary. Reviewed on: 3rd July 2023

Won't pay my pension. Dreadful customer service.

Supposed to pay me my pension draw down on the 25th May. They didn't. Told me they would pay me on the 12th of June. They didn't. Spun a yarn that they had paid me. No money in my account. They won't give me a reference number of the payment transaction. These cowboys are running their payroll services every 3 or 4 months or so to save money. I'm guessing 2 months because the FCA is supposed to investigate after 8 weeks. So in the middle of a cost of living crisis and you need your pension, well you'll just have to "hold your nerve". Reviewed on: 27th June 2023

Pension

Aegon sent me a letter to say the money from my pension would be paid in to my account the beginning of June, I’m still waiting and no-one can tell me why there is a delay. The complaints department don’t respond so I have referred this to the Financial Ombudsman - there is no way I would ever touch this company. I feel sorry for the people who work in customer service there because they don’t have answers to any of the queries. Appalling service - I don’t even want to give them 1 star to be honest Reviewed on: 21st June 2023

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