Worst pension experience ever! First off they sent me someone else’s pension summary. Retired in November and filled out the forms online because I was told it would be faster ( at least four weeks in total) Had to send off many emails stating I wished to opt out of my pension and collect. I had to do a lot of work myself with my employer payroll to make sure emails were sent so doing Aegons work for them! Lots of conflicting information given I’m sure to pacify me when I phoned the support team, told I would be receiving a letter confirming my payout a week before receiving my lump sum - never happened, phoned yesterday as I was told it would be going into my account- didn’t happen rang again, told it would be there by 6 pm - never happened. I have still no idea on how much I will receive as apparently you get the letter after it’s gone in ??? Why? So 3 months on from retiring I am still waiting! Unfortunately I have only just read the reviews for this company, I wonder how much longer I will have to wait, so yes they like to receive your money but a different matter on giving it back.
Reviewed on: 9th February 2024
