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Aegon: Pension reviews

Name: Pension
Rating: 1.86 (232 reviews)

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1.86

Based on 232 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Very helpful Very helpful, right at the end of a phone call to provide support and go above and beyond to make sure questions are answered. They are transparent, g... Read more Reviewed on: 16th April 2026

Latest lowest rating:

2

I did a pension transfer from Aegon to Aviva & Aegon... I did a pension transfer from Aegon to Aviva & Aegon didn’t send all of the money to Aviva. About 10 months later they said to transfer the rest of it... Read more Reviewed on: 16th April 2026

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (232)

Slow administration and lack of understanding of customer needs

I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of my passport, despite the fact that I was already a customer. When I later wanted to add another lump sum, this seemed to confuse them. They sent me the wrong form, then ignored me then twice told me they needed to verify my identity again. Eventually I managed to get it sorted but I would not recommend Aegon and wish I had chosen a different company. Reviewed on: 24th December 2015

Much room for improvement

I've had a catalogue of bad experiences with my Aegon pension. Everything from statements and calls have felt much more difficult than I would have expected. Not many of us can chose who our pension is with, but I would hope for better. Reviewed on: 29th July 2015

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Aegon: Pension reviews

100% increase in 5 star reviews

75% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Aegon: Pension now

Aegon Pension reviews (232)

Slow administration and lack of understanding of customer needs

Much room for improvement

Do you have a different Aegon product?

Want to see more from Aegon?

Business Protection

Annuity

International Investment

Join Smart Money People

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