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Aegon: Pension reviews

Name: Pension
Rating: 2 (228 reviews)

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1.78

Based on 228 reviews, last reviewed 21st Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

11%

70%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Best to go somewhere else. They take your money for years - no problem. Really obstructive when you are due to get it out. Lots of delaying tactics. Reviewed on: 21st December 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (228)

Argon - Arrogant Customer Service

I've had a smallish occupational pension which was invested with Aegon. I recently applied to take it as a lump sum. It was under £30k and I have had no income for the past year yet they taxed me at 40% and 45% on most of it. I paid over 10k tax on 26k. HMRC advise that I should have paid just over £3k. This is supported by Aegons competitors online calculators and by HMRC the latter if who said that Aegon should have asked some basic tax and income figures for the past year which they didn't. I have been promised return call after return call by key staff in both their customer service and complaints department. Which never materialise. They love saying "tomorrow" and when tomorrow comes they say the same again. They have senior managers who effectively hide under their desks and consider themselves far too important to deal with genuine customer concerns. I now have to go through months of correspondence with the tax office to get over £7k back all because Aegon have an arrogant better than you attitude to customer service. They also use the old fashioned 1 week BACs payment system rather than CHAPs to make their payments. Ive experienced no credible customer service management at Aegon Reviewed on: 11th April 2018

Flexible portfolio management, great customer service

My work pension changed providers to Aegon and the difference from our previous provider is huge. Much easier to manage investment options and a great website. The customer service is excellent, too. Reviewed on: 30th January 2018

Aegon SIPP

Good solid product with low fees. Reviewed on: 6th January 2018

Intellectual advice

Comfortable future thoughts knowing that I am in safe hands Reviewed on: 1st August 2017

Excellent customer service and information easy to obtain

I have received great customer service from Aegon and all of the required information has been easy to obtain and is easy to understand. Reviewed on: 12th July 2017

Easy access and great customer service

When I contacted Aegon to transfer the value of my pension to a new provider they were professional and ensured the process was smooth and secure. Reviewed on: 11th September 2016

Slow administration and lack of understanding of customer needs

I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of my passport, despite the fact that I was already a customer. When I later wanted to add another lump sum, this seemed to confuse them. They sent me the wrong form, then ignored me then twice told me they needed to verify my identity again. Eventually I managed to get it sorted but I would not recommend Aegon and wish I had chosen a different company. Reviewed on: 24th December 2015

Much room for improvement

I've had a catalogue of bad experiences with my Aegon pension. Everything from statements and calls have felt much more difficult than I would have expected. Not many of us can chose who our pension is with, but I would hope for better. Reviewed on: 29th July 2015

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