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Scratch & Patch reviews

Scratch & Patch logo
Rated Excellent • 4.76/5

Scratch & Patch reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 270 product reviews

Average score of 4.76/5
5 star
87%
4 star
9%
3 star
1%
2 star
0%
1 star
3%
Reviews for Scratch & Patch have trended positively over the past 90 days

Latest positive rating

5/5

Very helpful & lovely to be able to speak to a real...

Very helpful & lovely to be able to speak to a real person on the phone!

{"display":"Kathryn D","full_name":"Kathryn D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Kathryn D 16th September 2025

Latest negative rating

1/5

Awful company.stay away

Awful company. Terrible customer service. Still waiting for a response from my complaint so I can't take to financial ombudsman

{"display":"None of your bis","full_name":"None of your bis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
None of your bis 15th September 2025
See more reviews for Scratch & Patch products

About Scratch & Patch

Scratch & Patch is a UK pet insurance provider, offering tailored coverage for dogs and cats. Want to know what other pet owners think? Read real customer reviews to see how Scratch & Patch policies have helped other pet parents protect their pets.

Scratch & Patch at a glance

Reviews for Scratch & Patch

Showing 11 of 270 company reviews • Last reviewed within 7 days

Very helpful & lovely to be able to speak to a real...

Pet insurance • 16th September 2025

Very helpful & lovely to be able to speak to a real person on the phone!

{"display":"Kathryn D","full_name":"Kathryn D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Reasonable

Pet insurance • 16th September 2025

Found Scratch and Patch to be reasonably priced.

{"display":"Sheila Wellard","full_name":"Sheila Wellard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Not had to claim but emailed regular

    Not had to claim but emailed regular

    {"display":"Lucinda Mary Roberts","full_name":"Lucinda Mary Roberts","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great value & service

    Offered me a great price which was significantly cheaper than my current pet insurance supplier. The customer service agent I spoke to was also really... Offered me a great price which was significantly cheaper than my current pet insurance supplier. The customer service agent I spoke to was also really helpful and answered all my questions in minutes. Would recommend. Read more Read less

    {"display":"Emma H","full_name":"Emma H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Emma H 16th September 2025
  • 5/5

    Very pleased

    just that I'm pleased with the service so far.

    {"display":"Paul F","full_name":"Paul F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Paul F 16th September 2025
  • 5/5

    All in all a great service

    Very easy platform to navigate. Customer Service has been very easy to contact. Reasonable prices compared to others in the market

    {"display":"Mrs Middleton","full_name":"Mrs Middleton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Mrs Middleton 16th September 2025
  • 5/5

    Only just joined but so far so good

    Only just joined but so far so good

    {"display":"James A","full_name":"James A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    James A 16th September 2025
  • 5/5

    Nicky cann

    Very quick at paying out on claim

    {"display":"Nicky c","full_name":"Nicky c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Nicky c 16th September 2025
  • 5/5

    Great price

    Not had to claim, but so much cheaper than other companies

    {"display":"Ann Pearce","full_name":"Ann Pearce","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1287746.png"}}'s avatar
    Pet insurance
    Ann Pearce 16th September 2025
  • 5/5

    EXCELLENT STAFF

    EXCELLENT STAFF staff are very helpful

    {"display":"scooby","full_name":"scooby","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    scooby 15th September 2025
  • 5/5

    Friendly staff.

    Friendly staff. Nothing too much even just phoning for advice. Cover meets the needs of my cat Ollie. Was never pressured when insurance policy was... Friendly staff. Nothing too much even just phoning for advice. Cover meets the needs of my cat Ollie. Was never pressured when insurance policy was to be renewed. I got ample time when given the premium price this year so I could check other sites. Read more Read less

    {"display":"Elizabeth F","full_name":"Elizabeth F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Elizabeth F 15th September 2025

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