Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim,... Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced veterinarians factual information and advice. Will 100% not be recommending scratch and patch to anyone. Read more Read less

Fair explanation of why we were not covered for 2nd CCL operation & aftercare.

Easy to renew and at great price

Great customer services, competitive price

Very good value for the coverage given. Updating policy details is very easy and straightford.

Unfortunately during the insurance period my dog was diagnosed as diabetic. To establish this different tests needed to be carried out and as a result... Unfortunately during the insurance period my dog was diagnosed as diabetic. To establish this different tests needed to be carried out and as a result she needs regular insulin, plus a side affect of developing cataracts and going blind as a result and needing eye care. Once all medical history enquiries were made via our vets there was no issue in processing claims. I only once encountered an unfriendly/abrupt member of staff but other than that the staff that I spoke to were really helpful and professional. I didn't renew my policy purely as the premium was high, however, I have continued to insure my other dog with the company as I'm confident that an claims would be dealt with promptly and fairly. I would recommend Scratch & Patch if you are looking for a genuine honest approach to caring for your pet. Read more Read less

Only ever had to make a claim once and it was payed out in 3 weeks great service

Receive a reminder of payment going out of account. Easy to navigate website. Clear language used in policy.

Our Labrador had mobility issues/arthritis and the Vets bills were settled reasonably quickly. No complaints at all.