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Review of the Scratch & Patch, Pet insurance:

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Steer clear!.

Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced veterinarians factual information and advice. Will 100% not be recommending scratch and patch to anyone. Reviewed on: 31st July 2025

Reply from Scratch & Patch Hi there, We're very sorry to hear this is how you feel. We always aim to assess claims fairly and in line with our policy terms, which are based on clear medical evidence. Our clinical reviewers do require further detail from vets to confirm if conditions are eligible under the cover in place, especially when it comes to things like pre-existing conditions or waiting periods. We’d really appreciate the chance to look into what happened in your case and provide a full explanation. Please do get in touch with our customer care team so we can help: https://scratchandpatch.co.uk/contact Kind Regards, The Scratch & Patch Team Response date: 1st August 2025

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