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Tandem: App reviews

Name: App
Rating: 4.27 (88 reviews)

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4.24

Based on 88 reviews, last reviewed 4th Sep 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

11%

Latest highest rating:

5

Easy to use app and to add and withdraw money... Easy to use app and to add and withdraw money Reviewed on: 4th September 2024

Latest lowest rating:

2

Not a great experience The app isn't stable, and I've had real issues. Reviewed on: 10th March 2023

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About this product

Once Tandem Bank launches, they'll be sure to have a current account, so come back later this year when they've launched and read our community reviews of Tandem Bank's current account offering.

Tandem App reviews (88)

Review of the Tandem, App:

Not a great experience

The app isn't stable, and I've had real issues. Reviewed on: 10th March 2023

21st technology 20th century customer service

Excellent astute informative app, friendly prompt customer service Reviewed on: 10th May 2019

Tandem great app

Very good have even used abroad good exchange rates and no extra fees/charges Plus 0.5% cash back etc Reviewed on: 10th May 2019

On line and responsive

Credit card company with good customer service skills, good app and easy to deal with. Reviewed on: 10th May 2019

Excellent App

App is very easy to use, tells you everything you need to know and let's you manage everything for your account in one easy place. Reviewed on: 10th May 2019

Top card

Gives cash back., funky app and card. Reviewed on: 10th May 2019

No Cashback - "Wrong" Tandem Card

Called Tandem to ask what had happened to my cashback last month - they said it would appear on my next statement. No cashback this month - they told me I had the "wrong" Tandem card despite there being no choice when applying! and no indication of what type of card on the card. The lady I spoke to asked how I would like her to resolve the problem - I said pay me my cashback and change the card type which would have cost them £5 on two months spend - but she couldn't do that. In my opinion they are a rip off outfit. Reviewed on: 13th March 2019

best card

Got the tandem card a couple of months back, been getting cashback and using it abroad was great. Would recommend. Reviewed on: 4th February 2019

Terrible Service - Avoid

If there was less than 1 star I would leave it. In November I deposited £10,000 into a fixed saver for 2 years, after several time of calling I have received nothing to say I have deposited the money. When I have spoken to people they have assured me I will receive documentation soon, we are now in February. I have set up a 2 year fixed saver however they tell me it is down as 1 year but it will be changed and backdated to November. I have asked to speak to Managers, nothing. Hopefully when this is read someone will pull there finger out and do something about it. I am seriously concerned about my money. Reviewed on: 4th February 2019

Favourite card

I've found Tandem excellent and my Tandem card is my favourite card because of the cashback. No extra charges when I'm travelling, instant notifications on spend and 0.5% cash back. Would recommend. Reviewed on: 15th January 2019

Useful app for money management and card spend notifications

The app has improved a lot over recent months. At first I mainly used it in conjunction with my Tandem card - works fine for that (although paperless statements would be great!). But now the other features have got better, so it's useful for getting a sense of how much I have left to spend. Plus it managed to catch a duplicate transaction for me where I'd been charged twice by a newsagent and I managed to get my money back for that, so that was a bonus. Reviewed on: 8th January 2019

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