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The People's Pension reviews

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Rated Poor • 1.82/5

The People's Pension reviews

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Review summary

People rate this company as Poor based on 45 product reviews

Average score of 1.82/5
5 star
20%
4 star
0%
3 star
2%
2 star
7%
1 star
71%
Reviews for The People's Pension have trended positively over the past 90 days

Latest positive rating

5/5

Dependable, trustworthy, and efficient.

Dependable, trustworthy, and efficient.

{"display":"Nana Adomako ","full_name":"Nana Adomako ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Still haven't had a small pot claim processed months...

Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Read more Read less

{"display":"Andrew Y","full_name":"Andrew Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for The People's Pension products

About The People's Pension

The People's Pension offers automatic enrolment for all UK workers into a pension scheme. Wondering whether you should stay enrolled into the People's Pension? Read our reviews to see what people like you have to say about the service. Or if you're already signed up and paying into your pension from The People's Pension service, leave a review of your own and help others in our community decide.

The People's Pension at a glance

Reviews for The People's Pension

Showing 11 of 45 company reviews

Still haven't had a small pot claim processed months...

Workplace Pensions • 28th April 2025

Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Read more Read less

{"display":"Andrew Y","full_name":"Andrew Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I live abroad so my initial contact was with the...

Workplace Pensions • 24th April 2025

I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was... I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was terrible. Lack of acknowledgement, my emails weren't answered for 2/3 weeks, and vague answers. I kept going over the same ground with my info. The whole process took over 5 months Read more Read less

{"display":"Brian D","full_name":"Brian D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    The company is total garbage and scams you of your m...

    The company is total garbage and scams you of your money. Keep away!!!

    {"display":"DeniS","full_name":"DeniS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Workplace Pensions
    DeniS 15th September 2024
  • 5/5

    Dependable, trustworthy, and efficient.

    Dependable, trustworthy, and efficient.

    {"display":"Nana Adomako ","full_name":"Nana Adomako ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My experience was pretty much good with the people p...

    My experience was pretty much good with the people pension service provider delivery service

    {"display":"Abdul Sesay ","full_name":"Abdul Sesay ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/897253.png"}}'s avatar
  • 5/5

    good customer service

    I had a few doubts and they were very easy going and explained me everything

    {"display":"mariela ritchie","full_name":"mariela ritchie","avatar":{"url":"\/assets\/uploads\/avatars\/users\/795173.png"}}'s avatar
  • 5/5

    Great company

    Easy to access, easy to understand where your money is, how much you have saved and the future projections.

    {"display":"Viky","full_name":"Viky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Workplace Pensions
    Viky 23rd August 2024
  • 1/5

    Awful at paying out

    I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every... I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Read more Read less

    {"display":"Rob c","full_name":"Rob c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Awful customer service

    They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When... They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When they do reply, they just come with more problems than solutions. It never feels like you're actually communicating with a human, but rather, just someone copying/pasting responses. Even simple things like setting up individual payments are incredibly difficult to set up with them. If I can't trust them with simple tasks or to communicate with me when I need help, I can't trust them with my money. Read more Read less

    {"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1044027.png"}}'s avatar
    Workplace Pensions
    Matt 17th July 2024
  • 5/5

    Great pension scheme.

    Great pension scheme. Would recommend

    {"display":"Marina ","full_name":"Marina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Nightmare experience.

    Nightmare experience. Can’t even get a refund which I was legally entitled to

    {"display":"Ioannis N","full_name":"Ioannis N","avatar":{"url":"\/assets\/uploads\/avatars\/users\/866641.png"}}'s avatar

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