I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was... I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was terrible. Lack of acknowledgement, my emails weren't answered for 2/3 weeks, and vague answers. I kept going over the same ground with my info. The whole process took over 5 months Read more Read less

The company is total garbage and scams you of your money. Keep away!!!

Dependable, trustworthy, and efficient.

My experience was pretty much good with the people pension service provider delivery service

I had a few doubts and they were very easy going and explained me everything

Easy to access, easy to understand where your money is, how much you have saved and the future projections.

I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every... I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Read more Read less

They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When... They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When they do reply, they just come with more problems than solutions. It never feels like you're actually communicating with a human, but rather, just someone copying/pasting responses. Even simple things like setting up individual payments are incredibly difficult to set up with them. If I can't trust them with simple tasks or to communicate with me when I need help, I can't trust them with my money. Read more Read less

Great pension scheme. Would recommend