The People's Pension reviews

The People's Pension reviews
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Review summary
People rate this company as Poor based on 45 product reviews
Latest positive rating
Dependable, trustworthy, and efficient.
Dependable, trustworthy, and efficient.

Latest negative rating
Still haven't had a small pot claim processed months...
Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Read more Read less

About The People's Pension
The People's Pension offers automatic enrolment for all UK workers into a pension scheme. Wondering whether you should stay enrolled into the People's Pension? Read our reviews to see what people like you have to say about the service. Or if you're already signed up and paying into your pension from The People's Pension service, leave a review of your own and help others in our community decide.
The People's Pension at a glance
Reviews for The People's Pension
Showing 11 of 45 company reviews • Last reviewed within 14 days
Still haven't had a small pot claim processed months...
Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Read more Read less
I live abroad so my initial contact was with the...
I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was... I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was terrible. Lack of acknowledgement, my emails weren't answered for 2/3 weeks, and vague answers. I kept going over the same ground with my info. The whole process took over 5 months Read more Read less
Products from The People's Pension
Showing all products offered by The People's Pension
Workplace Pensions
by The People's PensionRead or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to...
Workplace Pensions
by The People's PensionRead or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to...
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