My experience was pretty much good with the people pension service provider delivery service

I had a few doubts and they were very easy going and explained me everything

Easy to access, easy to understand where your money is, how much you have saved and the future projections.

I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every... I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Read more Read less

They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When... They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When they do reply, they just come with more problems than solutions. It never feels like you're actually communicating with a human, but rather, just someone copying/pasting responses. Even simple things like setting up individual payments are incredibly difficult to set up with them. If I can't trust them with simple tasks or to communicate with me when I need help, I can't trust them with my money. Read more Read less

Great pension scheme. Would recommend

Nightmare experience. Can’t even get a refund which I was legally entitled to

I have opted out from my pension in October trying to get my money is a total nightmare phone every day ridiculous way they use excuses still nothing

Paying your money in, no problem. But getting your money back, it's utter, utter rubbish customer service. Having been told my cash download would take... Paying your money in, no problem. But getting your money back, it's utter, utter rubbish customer service. Having been told my cash download would take 'up to 20 working days' to process, and given a completion date, it wasn't. On complaining in a call, I was told bluntly that 'other customers were in the queue before me', so I had to be patient. Despite reminding them I was actually a customer, and this was MY money, they had no mechanism in place to discuss and escalate the issue, unless I started an 'official' complaint with the company which they would then respond to 'within another 3 days'. Dinosaur companies like this should have been forced out of business ages ago. Read more Read less