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The People's Pension reviews

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Rated Poor • 1.82/5

The People's Pension reviews

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Review summary

People rate this company as Poor based on 49 product reviews

Average score of 1.82/5
5 star
20%
4 star
0%
3 star
2%
2 star
6%
1 star
72%

Latest positive rating

5/5

People pension is best handled pension for over 60th...

People pension is best handled pension for over 60th and 70th

{"display":"Abdul Sesay ","full_name":"Abdul Sesay ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/897253.png"}}'s avatar

Latest negative rating

1/5

Arrogant and uncaring customer service, please train...

Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted... Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted out in July taken nearly 4 months to finally close my account, due to this companies inability to provide me with the correct information to proceed. Avoid they take your money but are reluctant to give it back! . Read more Read less

{"display":"mandy lamb","full_name":"mandy lamb","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1311782.png"}}'s avatar
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About The People's Pension

The People's Pension offers automatic enrolment for all UK workers into a pension scheme. Wondering whether you should stay enrolled into the People's Pension? Read our reviews to see what people like you have to say about the service. Or if you're already signed up and paying into your pension from The People's Pension service, leave a review of your own and help others in our community decide.

The People's Pension at a glance

Reviews for The People's Pension

Showing 11 of 49 company reviews

Arrogant and uncaring customer service, please train...

Workplace Pensions • 8th October 2025

Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted... Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted out in July taken nearly 4 months to finally close my account, due to this companies inability to provide me with the correct information to proceed. Avoid they take your money but are reluctant to give it back! . Read more Read less

{"display":"mandy lamb","full_name":"mandy lamb","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1311782.png"}}'s avatar
Rated Terrible • 1/5
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How do they get away with it

Workplace Pensions • 9th August 2025

just try and contact them , just try and gain access to your account , they just give you the run around , I can't... just try and contact them , just try and gain access to your account , they just give you the run around , I can't access my account , their website doesn't recognise my email address and resetting my password never gets accepted , avoid these crooks. Read more Read less

{"display":"critical eye","full_name":"critical eye","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1291024.png"}}'s avatar
Rated Terrible • 1/5
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  • 1/5

    Brigands

    They really don't like giving people their money and call centre staff tell lies

    {"display":"DonaldT","full_name":"DonaldT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    People pension is best handled pension for over 60th...

    People pension is best handled pension for over 60th and 70th

    {"display":"Abdul Sesay ","full_name":"Abdul Sesay ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/897253.png"}}'s avatar
  • 1/5

    Still haven't had a small pot claim processed months...

    Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Read more Read less

    {"display":"Andrew Y","full_name":"Andrew Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    I live abroad so my initial contact was with the...

    I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was... I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was terrible. Lack of acknowledgement, my emails weren't answered for 2/3 weeks, and vague answers. I kept going over the same ground with my info. The whole process took over 5 months Read more Read less

    {"display":"Brian D","full_name":"Brian D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    The company is total garbage and scams you of your m...

    The company is total garbage and scams you of your money. Keep away!!!

    {"display":"DeniS","full_name":"DeniS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Workplace Pensions
    DeniS 15th September 2024
  • 5/5

    Dependable, trustworthy, and efficient.

    Dependable, trustworthy, and efficient.

    {"display":"Nana Adomako ","full_name":"Nana Adomako ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My experience was pretty much good with the people p...

    My experience was pretty much good with the people pension service provider delivery service

    {"display":"Abdul Sesay ","full_name":"Abdul Sesay ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/897253.png"}}'s avatar
  • 5/5

    good customer service

    I had a few doubts and they were very easy going and explained me everything

    {"display":"mariela ritchie","full_name":"mariela ritchie","avatar":{"url":"\/assets\/uploads\/avatars\/users\/795173.png"}}'s avatar
  • 5/5

    Great company

    Easy to access, easy to understand where your money is, how much you have saved and the future projections.

    {"display":"Viky","full_name":"Viky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Workplace Pensions
    Viky 23rd August 2024

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