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The People's Pension: Workplace Pensions reviews

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1.81
Based on 49 reviews, last reviewed 8th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
20%
4 star
See only 4 star reviews
0%
See only 3 star reviews
2%
See only 2 star reviews
6%
See only 1 star reviews
72%

Latest highest rating:

5

People pension is best handled pension for over 60th... People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025
Abdul Sesay 's avatar
Abdul Sesay

Latest lowest rating:

1

Arrogant and uncaring customer service, please train... Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted ou... Read more Reviewed on: 8th October 2025
mandy lamb's avatar
mandy lamb
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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

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The People's Pension Workplace Pensions reviews (49)

Arrogant and uncaring customer service, please train...

1
Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted out in July taken nearly 4 months to finally close my account, due to this companies inability to provide me with the correct information to proceed. Avoid they take your money but are reluctant to give it back! . Reviewed on: 8th October 2025
mandy lamb's avatar
mandy lamb

How do they get away with it

1
just try and contact them , just try and gain access to your account , they just give you the run around , I can't access my account , their website doesn't recognise my email address and resetting my password never gets accepted , avoid these crooks. Reviewed on: 9th August 2025
critical eye's avatar
critical eye

Brigands

1
They really don't like giving people their money and call centre staff tell lies Reviewed on: 23rd July 2025
DonaldT's avatar
DonaldT

People pension is best handled pension for over 60th...

5
People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025
Abdul Sesay 's avatar
Abdul Sesay

Still haven't had a small pot claim processed months...

1
Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Reviewed on: 28th April 2025
Andrew Y's avatar
Andrew Y

I live abroad so my initial contact was with the...

1
I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was terrible. Lack of acknowledgement, my emails weren't answered for 2/3 weeks, and vague answers. I kept going over the same ground with my info. The whole process took over 5 months Reviewed on: 24th April 2025
Brian D's avatar
Brian D

The company is total garbage and scams you of your m...

1
The company is total garbage and scams you of your money. Keep away!!! Reviewed on: 15th September 2024
DeniS's avatar
DeniS

Dependable, trustworthy, and efficient.

5
Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024
Nana Adomako 's avatar
Nana Adomako

My experience was pretty much good with the people p...

5
My experience was pretty much good with the people pension service provider delivery service Reviewed on: 4th September 2024
Abdul Sesay 's avatar
Abdul Sesay

good customer service

5
I had a few doubts and they were very easy going and explained me everything Reviewed on: 23rd August 2024
mariela ritchie's avatar
mariela ritchie

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