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The People's Pension: Workplace Pensions reviews

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1.53
Based on 38 reviews, last reviewed 19th Jul 2024
100% increase in 5 star reviews
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50% decrease in 1 star reviews
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Latest highest rating:

5

Great pension scheme. Great pension scheme. Would recommend Reviewed on: 23rd May 2024
Marina 's avatar
Marina

Latest lowest rating:

1

Awful at paying out I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was... Read more Reviewed on: 19th July 2024
Rob c's avatar
Rob c
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About the Workplace Pensions

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

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The People's Pension Workplace Pensions reviews (38)

Awful at paying out

1
I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Reviewed on: 19th July 2024
Rob c's avatar
Rob c

Awful customer service

1
They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When they do reply, they just come with more problems than solutions. It never feels like you're actually communicating with a human, but rather, just someone copying/pasting responses. Even simple things like setting up individual payments are incredibly difficult to set up with them. If I can't trust them with simple tasks or to communicate with me when I need help, I can't trust them with my money. Reviewed on: 17th July 2024
Matt's avatar
Matt

Great pension scheme.

5
Great pension scheme. Would recommend Reviewed on: 23rd May 2024
Marina 's avatar
Marina

Nightmare experience.

1
Nightmare experience. Can’t even get a refund which I was legally entitled to Reviewed on: 15th March 2024
Ioannis N's avatar
Ioannis N

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