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Now:Pensions: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 3.37 (5 reviews)

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3.37

Based on 5 reviews, last reviewed 22nd May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

20%

4 star

3 star

2 star

80%

Latest highest rating:

5

You can trust this company and call and online. You can trust this company and call and online. Reviewed on: 26th February 2025

Latest lowest rating:

1

Dire experience. My employer soon switched over Dire experience - so bad that my employer at the time had to switch provider. Now unenrolled me without asking, then accepted employer contributions a... Read more Reviewed on: 22nd May 2026

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Are you looking for Now:Pensions workplace pensions reviews? At Smart Money People, people like you leave their Now:Pensions reviews so that others can make better decisions about which workplace pensions to choose. If you've already used Now:Pensions for their workplace pensions, why not leave a review of your own and share your insight. With the power of your reviews, we're changing financial services for the better.

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Now:Pensions Workplace Pensions reviews (5)

Dire experience. My employer soon switched over

Dire experience - so bad that my employer at the time had to switch provider. Now unenrolled me without asking, then accepted employer contributions after my company has switched schemes - but didn't notify me I had funds, which I could have transferred out, for another 6 years when I got a statement out of the blue. Made a complaint which they decided was unfounded. Thankfully, they got their cut off the money - phew! Reviewed on: 22nd May 2026

I am extremely dissatisfied and deeply frustrated wi...

I am extremely dissatisfied and deeply frustrated with my experience with this pension company. Over the past three months, I have made repeated attempts to obtain my new policy number, update my address, and simply regain access to my account—yet these basic and reasonable requests remain unresolved. This ongoing situation is both unacceptable and exhausting. Despite diligently following every instruction provided—including sending multiple emails and submitting all required documentation by post—I have made no meaningful progress. Each time I contact customer service for an update, I am met with different and often contradictory information. This lack of consistency has only added to the confusion, prolonged the process unnecessarily, and significantly increased my frustration. The standard of customer service has been consistently poor. Representatives appear to lack both the knowledge and coordination required to handle even straightforward requests. It is extremely concerning that no one seems able to provide clear, accurate, or reliable guidance. This has resulted in a considerable waste of time and has eroded my confidence in the company entirely. For transparency, I strongly urge a review of recorded calls, which will clearly highlight the conflicting information and inconsistent advice provided by various representatives. Equally concerning is the apparent lack of accountability or intervention from higher management, who have failed to take ownership or meaningful action to resolve this matter. Furthermore, the information presented on the company’s website does not align with the actual service provided. The process for raising a formal complaint is unnecessarily restrictive and poorly designed, requiring customers to log in before submitting a complaint. This creates an unreasonable barrier and reflects a lack of genuine commitment to addressing customer concerns. Given that this involves my hard-earned savings, the entire experience is particularly distressing. I expect a far higher standard of professionalism, efficiency, and integrity when dealing with matters of such importance. Based on my experience, I cannot recommend this company. I would strongly urge others to exercise caution and reconsider their association with this organization. Reviewed on: 18th March 2026

You can trust this company and call and online.

You can trust this company and call and online. Reviewed on: 26th February 2025

12 months for Now Pensions to transfe...

It took nearly 12 months for Now Pensions to transfer my fund. I had to repeatedly send forms, email and make telephone calls. Reviewed on: 8th September 2024

Worst pension provider to to login to ur account

Worst pension provider to to login to ur account Reviewed on: 8th January 2024

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Now:Pensions: Workplace Pensions reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Now:Pensions: Workplace Pensions now

Now:Pensions Workplace Pensions reviews (5)

Dire experience. My employer soon switched over

I am extremely dissatisfied and deeply frustrated wi...

You can trust this company and call and online.

12 months for Now Pensions to transfe...

Worst pension provider to to login to ur account

Review Now:Pensions: Workplace Pensions now

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