Smart Money People Logo
Go to business site
Share this page
Link copied

Now:Pensions: Workplace Pensions reviews

View other Now:Pensions products
2.16
Based on 4 reviews, last reviewed 18th Mar 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
25%
4 star
See only 4 star reviews
0%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
75%

Latest highest rating:

5

You can trust this company and call and online. You can trust this company and call and online. Reviewed on: 26th February 2025
BOGDAN AVASILCAI's avatar
BOGDAN AVASILCAI

Latest lowest rating:

1

I am extremely dissatisfied and deeply frustrated wi... I am extremely dissatisfied and deeply frustrated with my experience with this pension company. Over the past three months, I have made repeated attem... Read more Reviewed on: 18th March 2026
Manvi Soni's avatar
Manvi Soni
Read all reviews Write a review

About this product

Are you looking for Now:Pensions workplace pensions reviews? At Smart Money People, people like you leave their Now:Pensions reviews so that others can make better decisions about which workplace pensions to choose. If you've already used Now:Pensions for their workplace pensions, why not leave a review of your own and share your insight. With the power of your reviews, we're changing financial services for the better.

Review Now:Pensions: Workplace Pensions now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Now:Pensions Workplace Pensions reviews (4)

I am extremely dissatisfied and deeply frustrated wi...

1
I am extremely dissatisfied and deeply frustrated with my experience with this pension company. Over the past three months, I have made repeated attempts to obtain my new policy number, update my address, and simply regain access to my account—yet these basic and reasonable requests remain unresolved. This ongoing situation is both unacceptable and exhausting. Despite diligently following every instruction provided—including sending multiple emails and submitting all required documentation by post—I have made no meaningful progress. Each time I contact customer service for an update, I am met with different and often contradictory information. This lack of consistency has only added to the confusion, prolonged the process unnecessarily, and significantly increased my frustration. The standard of customer service has been consistently poor. Representatives appear to lack both the knowledge and coordination required to handle even straightforward requests. It is extremely concerning that no one seems able to provide clear, accurate, or reliable guidance. This has resulted in a considerable waste of time and has eroded my confidence in the company entirely. For transparency, I strongly urge a review of recorded calls, which will clearly highlight the conflicting information and inconsistent advice provided by various representatives. Equally concerning is the apparent lack of accountability or intervention from higher management, who have failed to take ownership or meaningful action to resolve this matter. Furthermore, the information presented on the company’s website does not align with the actual service provided. The process for raising a formal complaint is unnecessarily restrictive and poorly designed, requiring customers to log in before submitting a complaint. This creates an unreasonable barrier and reflects a lack of genuine commitment to addressing customer concerns. Given that this involves my hard-earned savings, the entire experience is particularly distressing. I expect a far higher standard of professionalism, efficiency, and integrity when dealing with matters of such importance. Based on my experience, I cannot recommend this company. I would strongly urge others to exercise caution and reconsider their association with this organization. Reviewed on: 18th March 2026
Manvi Soni's avatar
Manvi Soni

You can trust this company and call and online.

5
You can trust this company and call and online. Reviewed on: 26th February 2025
BOGDAN AVASILCAI's avatar
BOGDAN AVASILCAI

12 months for Now Pensions to transfe...

1
It took nearly 12 months for Now Pensions to transfer my fund. I had to repeatedly send forms, email and make telephone calls. Reviewed on: 8th September 2024
David S's avatar
David S

Worst pension provider to to login to ur account

1
Worst pension provider to to login to ur account Reviewed on: 8th January 2024
Michael r's avatar
Michael r

Review Now:Pensions: Workplace Pensions now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill