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NEST: Workplace Pensions reviews

2.63
Based on 19 reviews, last reviewed 10th Mar 2024
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53%

Latest highest rating:

5

Simple, Straightforward Ease of use electronically makes it a stand out performer for social insurance (workplace pension) Reviewed on: 22nd August 2023
S O's avatar
S O

Latest lowest rating:

1

best advice bin them they are total crooks best advice bin them they are total crooks but what do you expect from something organised by the government. they make you jump through hoops to get ... Read more Reviewed on: 10th March 2024
poplar c's avatar
poplar c

About the Workplace Pensions

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NEST Workplace Pensions reviews (19)

best advice bin them they are total crooks

1
best advice bin them they are total crooks but what do you expect from something organised by the government. they make you jump through hoops to get your cash they deduct your income tax wrong amd then take an age to pay into your account , the call centre is useless its outsourced they read from canned messages in broken english same on the chat canned replies and they take an age to reply to emails my account is set up for mail in the post only still waiting for that one . they hide behind so called legislation to hide total incomptence and the pension regulator may as well not exist backboneless i Reviewed on: 10th March 2024
poplar c's avatar
poplar c

Imposibly complicated to move pension and close account

1
Nest charges high fees and makes it costly to transfer out your pension as you have to send them a bunch of paperwork and your ID by certified mail and pay for a notary to undersign everything, things other pension funds don't even ask for to complete an official transfer request from your preferred provider. Don't open an account as they will ignore you when you try to move your money out. Reviewed on: 14th February 2024

Astonishingly poor

1
The whole of the system is poor. The website conceals information and resets changes, the returns are poor, and if you're trying to take money out or transfer it to another fund, I wish you luck! All the customer service seems to be offshored, and they think ten working days is a good response time to an email. Reviewed on: 14th November 2023
Sarah 's avatar
Sarah

Constantly poor experience

1
Such poor service. The website is poorly designed and managed, so far from a user-friendly experience it's unreal. With my last employer my pension was with Aegon - so user friendly! When reporting constant system failures they're always 'try deleting cookies', 'try a different' browser - none of which makes a difference. So the customer has to end up wasting hours on endless phone calls and completing manual documents which have to be printed and uploaded. They failed when it came to merging my two accounts. And now (currently sitting on phone on minute 25) they've failed on allowing me to move money in from Aegon. It's like they don't want your money. Poor, poor service. When I tried to escalate my complaint to a supervisor I was put on hold then told 'No one is available' - sums up Next perfectly. Reviewed on: 2nd October 2023
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Daniel Egan

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