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Towergate: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.09 (11 reviews)

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4.30

Based on 11 reviews, last reviewed 4th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

18%

3 star

2 star

18%

Latest highest rating:

5

There when you need them The mark of a good insurance is how it responds when you claim.I had a break in and they broke in by demolishing the front door.Towergate arranged for... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Towergate Contents insurance What an appalling rip-off company. Paid for full insurance new for old. Smashed and ruined ten day old iPhone. Was offered 1/3 of the value. They took... Read more Reviewed on: 31st August 2021

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About this product

Our Towergate Insurance Broker reviews can help you to find out what life as a Towergate customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

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Towergate Insurance Broker reviews (2)

Towergate Contents insurance

What an appalling rip-off company. Paid for full insurance new for old. Smashed and ruined ten day old iPhone. Was offered 1/3 of the value. They took it for “inspection” and didn’t inspect it they just replaced the shattered glass and sent it back still broken. Now they want me to take it somewhere else to be inspected- why? They had it for a MONTH. I was entitled to a new phone and I offered to take it to Apple and now, because they’ve ruined it further, I can’t. Do NOT USE Towergate Reviewed on: 31st August 2021

Awful company, underwrite the policy I took out and wouldn't pay up

I took a worldwide insurance policy out to cover a trip to Mexico. We were delayed by 2 days due to weather, one day in the UK then an entire day and night stuck in Atlanta airport with no money, no support and sleeping on the floor. I got all the relevant slips to support the delay, signed by desk staff, and sent them all off when we got home as did my partner to his respective insurance. My partner got a payment almost instantly, I fought to get mine for over a year. Never got a penny, endless phonecalls, forms, emails and post and nothing. They kept saying my evidence wasn't suitable, I even rang the airline and confirmed but they wouldn't call themselves to verify just kept delaying. I gave up in the end, it wasn't worth the stress but I was still so annoyed. Reviewed on: 18th July 2019

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