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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (261 reviews)

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3.98

Based on 261 reviews, last reviewed 21st Apr 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

15%

13%

Latest highest rating:

5

Virgin Money Cash ISA I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good... Read more Reviewed on: 21st April 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (14)

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Hard to get on line then difficult to speak to anyone Reviewed on: 26th February 2025

Setting up: Bad but Interest rate excellent

Getting an existing stocks and shares isa transferred to Virgin was a gruelling experience. The advisors provided wrong info or did not follow up on their duties. I lost over two months of interest because of the deficient service, and even tho an advisor told me Virgin would make up the shortfall - it didn’t. I had to make repeated phone calls and it was tiring and frustrating. But the final interest rate - was good! Reviewed on: 12th April 2024

They had the best rate at the time

At the time I set up the account they had the best rate. Their service wasn’t remarkable in any way Reviewed on: 2nd April 2024

it was all ok, nothing special, nothing to complain...

it was all ok, nothing special, nothing to complain about Reviewed on: 29th February 2024

It works for saving money but their customer service...

It works for saving money but their customer service are a ling haul to deal with Reviewed on: 2nd February 2024

not the best rates

Like many banks slow to pass on rate increases Reviewed on: 16th August 2022

changed

the rates were so good for so long but now they seem to have dropped Reviewed on: 7th November 2017

Reply from Virgin Money Thanks for your feedback Janice! We try our best to offer competitive interest rates and will protect you from low interest rates as much as we can. Let me know if you have any questions! Thanks, Abbie. Response date: 8th November 2017

Poor interest rate

Easy website, poor return Reviewed on: 7th November 2017

Reply from Virgin Money Thanks for your comments Geoffrey, we do try to keep our interest rates competitive. When we have to reduce our rates though, we’ll offer exclusive accounts to those affected. Just shout up if you need help with anything! Thanks, Abbie Response date: 8th November 2017

Fine

Getting though to helpful and friendly staff on the phone is fairly easy when i need too. I only wish the rates were slightly better Reviewed on: 30th June 2017

Reply from Virgin Money Hi Sarah, good to hear from you! Thank you for your feedback, just get in touch if there's anything we can help with. Thanks, Jane Response date: 1st July 2017

Cash ISAs are no good for making money

I just want someone to lead the charge and increase cash rates. But on the whole the experience with Virgin is seamless. Reviewed on: 16th March 2017

Reply from Virgin Money Hi Abigail, thanks for your comments! I'm glad to hear that you've been happy with the process so far! We'll always do the best we can with interest rates, but it's such a challenge with the base rate being so low! If you need anything, just get in touch! Thanks, Jane Response date: 17th March 2017

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