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Zempler Bank (formerly Cashplus): Personal Account reviews

Name: Personal Account
Rating: 4.85 (6269 reviews)

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4.85

Based on 6,269 reviews, last reviewed 25th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great amazing couldn’t ask for better Great amazing couldn’t ask for better Reviewed on: 5th June 2024

Latest lowest rating:

1

So my bank has just suddenly stopped processing paym... So my bank has just suddenly stopped processing payments with no explanation other than Payment failed, check the details and try again. The payees ar... Read more Reviewed on: 25th September 2024

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About this product

Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account.

The Freedom account has no monthly fees and the Activeplus account is £5.95 per month. There may be fees for sending money and withdrawing or paying in cash. Both accounts come with the option to add on an overdraft.

Zempler Bank reviews help you find out what it’s really like to be a customer. If you’ve used Zempler before, you can also leave a review and share your experience.

Zempler Bank (formerly Cashplus) Personal Account reviews (6269)

Review of the Zempler Bank (formerly Cashplus), Personal Account:

Great service

Do alot more than any other bank go out of there way to help Reviewed on: 7th April 2023

Am happy with how they offer their services

Am happy with how they offer their services Reviewed on: 11th April 2024

AVOID, DO NOT USE this Bank. Utter Shambles

DO NOT USE this Bank. CASHPLUS should be closed down, being such an abusive entity, calling themselves a "bank". What a JOKE. I've been with them for more than 2 years now, and I'm using them to receive my student finance money, and to live, commute, carry on with daily student life. Yesterday, on the 08.04.24 I was supposed to receive a payment and they've said the maximum balance limit has been exceeded? so I could not receive the funds. I wasn't even aware there is such a limit, which is very weird. I've called customer service, and they've said they've made the request for raising the balance limit and everything is going to be ok following this request. And today while trying to access my funds, I've noticed the account has been blocked. Earlier when I've called the customer service, they weren't able to explain this, all they've done was to send me off to read the terms and conditions. What's surprising is that there are 3 sets of terms and conditions for personal accounts. They weren't clear on which one I was supposed to read, and neither were they clear to point out why they've blocked my account. This is highly abusive and untrustworthy. I will never use digital banks again. Best to stick to the high street banks, as at least they don't block your account for no reason. I need my money and cannot access my account. This is shambolic. I will go to court with this. Cashplus is a rubbish "bank". Reviewed on: 9th April 2024

Very good and I recomand Cash plus for evreyone

Very good and I recomand Cash plus for evreyone Reviewed on: 9th April 2024

Still waiting card.

Still waiting card. It’s a scam Reviewed on: 9th April 2024

Easy to use app, very responsive and trustworthy

Easy to use app, very responsive and trustworthy Reviewed on: 8th April 2024

Nice and easy to apply for one .Easy to set up and use.

Nice and easy to apply for one. The overdraft is there for unexpected payments. Easy to use app which is also friendly to use. Reviewed on: 8th April 2024

Had my account a few years now haven’t had any probl...

Had my account a few years now haven’t had any problems with it yet very easy to use Reviewed on: 5th April 2024

Cashplus Bank: For excellent banking.

Cashplus have come a long way during my fourteen years as a customer. I have never had a poor response whenever I have phoned them with a question about my account. Whenever I phone Cashplus customer service, I speak to a real live person, someone who is friendly and helps me resolve my inquiry. Not for one moment have I regretted leaving the high street bank and banking with Cashplus, no more deposit books, cheque books, or monthly statements. Reviewed on: 4th April 2024

The limit is too low

Easy use but not perfect, The limit is too low Reviewed on: 4th April 2024

Excellent

Excellent service,very easy to use Reviewed on: 3rd April 2024

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