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Zempler Bank (formerly Cashplus): Personal Account reviews

Name: Personal Account
Rating: 4.85 (6266 reviews)

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4.86

Based on 6,266 reviews, last reviewed 31st Jul 2024

100% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great amazing couldn’t ask for better Great amazing couldn’t ask for better Reviewed on: 5th June 2024

Latest lowest rating:

1

The Banks process for dealing with fraud is terrible. This banks process for dealing with fraud is terrible. I have received an email saying that I have started an application which needs completing, the ... Read more Reviewed on: 31st July 2024

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About the Personal Account

Zempler Bank offers two personal current account options, the Freedom Account and the Activeplus Account. Both accounts benefit from a mobile app and online banking services, as well as payment notifications to help you manage your money. The Activeplus Account charges a low monthly fee and has opportunities to improve your credit score..

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Zempler Bank rebranded from Cashplus on 9 July 24

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Zempler Bank (formerly Cashplus) Personal Account reviews (6266)

The Banks process for dealing with fraud is terrible.

This banks process for dealing with fraud is terrible. I have received an email saying that I have started an application which needs completing, the customer service representative refused to pass me to the fraud department or provide email contact details so I could register the fraud or gain confirmation it was being processed. Be warned Reviewed on: 31st July 2024

Great amazing couldn’t ask for better

Great amazing couldn’t ask for better Reviewed on: 5th June 2024

good rating for people like me

It's good service and I don't have to pay for subscription at all Reviewed on: 24th May 2024

Easy to use, very useful when abroad customer servic...

Easy to use, very useful when abroad customer service helpful Reviewed on: 27th April 2024

Great bank, easy to use app and excellent security p...

Great bank, easy to use app and excellent security process. Very useful for transfers e g, pay pal, friends and family. Would recommend Reviewed on: 13th April 2024

I have found cashplus bank an engaging bank and a pl...

I have found cashplus bank an engaging bank and a pleasure to deal with. Reviewed on: 12th April 2024

Great online bank.

Great online bank. Getting better all the time, for example, now don't charge for atm withdrawals Reviewed on: 11th April 2024

Am happy with how they offer their services

Am happy with how they offer their services Reviewed on: 11th April 2024

AVOID, DO NOT USE this Bank. Utter Shambles

DO NOT USE this Bank. CASHPLUS should be closed down, being such an abusive entity, calling themselves a "bank". What a JOKE. I've been with them for more than 2 years now, and I'm using them to receive my student finance money, and to live, commute, carry on with daily student life. Yesterday, on the 08.04.24 I was supposed to receive a payment and they've said the maximum balance limit has been exceeded? so I could not receive the funds. I wasn't even aware there is such a limit, which is very weird. I've called customer service, and they've said they've made the request for raising the balance limit and everything is going to be ok following this request. And today while trying to access my funds, I've noticed the account has been blocked. Earlier when I've called the customer service, they weren't able to explain this, all they've done was to send me off to read the terms and conditions. What's surprising is that there are 3 sets of terms and conditions for personal accounts. They weren't clear on which one I was supposed to read, and neither were they clear to point out why they've blocked my account. This is highly abusive and untrustworthy. I will never use digital banks again. Best to stick to the high street banks, as at least they don't block your account for no reason. I need my money and cannot access my account. This is shambolic. I will go to court with this. Cashplus is a rubbish "bank". Reviewed on: 9th April 2024

Very good and I recomand Cash plus for evreyone

Very good and I recomand Cash plus for evreyone Reviewed on: 9th April 2024

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