DO NOT USE this Bank. CASHPLUS should be closed down, being such an abusive entity, calling themselves a "bank". What a JOKE.
I've been with them for more than 2 years now, and I'm using them to receive my student finance money, and to live, commute, carry on with daily student life. Yesterday, on the 08.04.24 I was supposed to receive a payment and they've said the maximum balance limit has been exceeded? so I could not receive the funds. I wasn't even aware there is such a limit, which is very weird. I've called customer service, and they've said they've made the request for raising the balance limit and everything is going to be ok following this request. And today while trying to access my funds, I've noticed the account has been blocked. Earlier when I've called the customer service, they weren't able to explain this, all they've done was to send me off to read the terms and conditions. What's surprising is that there are 3 sets of terms and conditions for personal accounts. They weren't clear on which one I was supposed to read, and neither were they clear to point out why they've blocked my account. This is highly abusive and untrustworthy. I will never use digital banks again. Best to stick to the high street banks, as at least they don't block your account for no reason. I need my money and cannot access my account. This is shambolic. I will go to court with this. Cashplus is a rubbish "bank".
Reviewed on: 9th April 2024
