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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (850 reviews)

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1.50

Based on 850 reviews, last reviewed 3rd Dec 2024

50% increase in 5 star reviews

in the past 90 days

28% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Took out policy. Took out policy. An error was made on our behalf but customer services accused me of committing fraud. Then told me I would not owe them any money onc... Read more Reviewed on: 3rd December 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (850)

Review of the 1st Central, Car Insurance:

They drew money from my account

I did not renew the policy this year, but they withdrew money from my bank account. I have been trying to talk to them for the last two months without any success. I am currently holding my phone for the last 57 minutes trying to talk the right person about this. Reviewed on: 17th October 2024

Reply from 1st Central Hello, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 18th October 2024

Scam/hidden charges

Charged extra upon arbitrary request of further documents (V5C) even though I have been with 1st Central before. Avoid at all costs. Reviewed on: 1st December 2023

£50 non-refundable arrangement fee. what a scam

I have just canceled my policy after it was renewed yesterday. There is a non-refundable arrangement fee of £50 I had to pay. Arrangement fee. Hmm. Careful with 1st central. I will try not to get a new policy from them in the future Reviewed on: 30th November 2023

Legalised criminals

Filthy company that should be investigated and ceased from trading. A pure scam. Do not have any dealings with them. They appear cheap but immediately look for holes in your policy and charge you for any changes they want to make, then they’ll look again and do the same again. Shameless. I’d happily pay double to insure with just about anyone else. The whole setup is probably just a bunch of crooked lawyers that have outsourced a customer service department to Manila. What are they really going to do for you if you have an accident anyway Reviewed on: 28th November 2023

Couldn't be worse if there was a cash prize

100% the worst company I have ever dealt with in my life. Not only the worst insurance company but the worst company. Nothing but problems which they make themselves. Went through to them from compare the market and after paying for a full year upfront, the next month was nearly daily emails of new problems they've come up with. Each time I'd sort their problem they'd somehow find a new one. They needed my v5, they needed a bill of sale, they wanted proof of everything i'd written! They accused me of being in a at fault accident, they refused the first 2 emails from Admiral of non fault accident 2 years ago! The emails weren't in pdf and they need pdf. Then my name is wrong, I've put Mike instead of Michael and 6 weeks after, they've noticed and now I need to pay them. This company is vomit inducingly horrendous and I would strongly recommend people read the reviews thoroughly before considering putting such a huge amount of trust into this untrustworthy, money grabbing, nit picking, horrible customer service group of fools. Stay clear, wish we had Reviewed on: 28th November 2023

SHUT THEM DOWN

Sent numerous emails and asked for information but ignored. OK at taking your money but useless if you need support. They should be shut down by the regulator Reviewed on: 22nd November 2023

Rip of company

Do not use rip of ! They give you cheap qoute then month or so later email you with some excuse as to why they want more money of you, happend twice now !!!! Reviewed on: 22nd November 2023

Time & Money Waste

not writing anything out of anger but this organisation is BOGUS - their after sales service is pathetic - they don't know how to manage or maintain the positive impact on customer - I have bought their insurance 1st in sep (they have cancelled it without any reason and then they have forcefully deducted 78£ from my account as a cancellation charge). Then I have trusted them again in Oct and bought their insurance 2nd time and guess what their payment department was facing some issues and they failed to collect a payment from my account and cancelled my insurance without even calling me and the best part they were continuously sending me threatening txt to pay 120£ cancellation fees. I have called many times - emailed but no one responded - I have paid almost 200£ which was not even my fault. pathetic service - pathetic company - pathetic experience. Reviewed on: 20th November 2023

Awful company

Charlatans. Poor communication. Just shoddy service Reviewed on: 16th November 2023

robbery

this company is committing daylight robbery. it may sound cheaper on the surface but the have so many hidden fees its insane... and they arent cheap either. very dishonest misleading company... avoid at all costs Reviewed on: 16th November 2023

Extra charges everywhere

I was charged an additional £72 because I forgot the date I bought my car on, and that counted as a policy change with the extra cost. Reviewed on: 15th November 2023

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