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1st Central: Car insurance reviews

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1.51
Based on 957 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
56% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
11%
See only 4 star reviews
5%
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2%
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2%
See only 1 star reviews
80%

Latest highest rating:

5

Just started my third year of car insurance cover wi... Just started my third year of car insurance cover with 1st Central. Good value for money, helpful customer service, clearly laid out website and easy ... Read more Reviewed on: 17th April 2026
Jade's avatar
Jade

Latest lowest rating:

1

Do not use this provider for your car insurance I’ve had a very poor experience with this insurer. They failed to respond to three or four of my emails, and despite requesting a call from management... Read more Reviewed on: 10th April 2026
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Sherene
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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (957)

Rubbish scam company

1
Disgusting customer service. Cancels ur insurance for no reason n charges u cancellation fees Reviewed on: 20th March 2019
M 93's avatar
M 93

Horrendous customer service

1
Avoid this company at all costs. Rude and unhelpful staff. Ludicrous fees and hidden charges. Reviewed on: 22nd February 2019
Mrs Coady's avatar
Mrs Coady

STAY AWAY- INCOMPETENT AND JUST SEEM TO WANT TO RIP YOU OFF

1
As soon as I needed to make a change things started to go wrong. Wanted to charge me almost double for changing to a slightly older less powerful car, clearly no more risk than the other. I took up a new policy with them again and got a better deal so accepted the cancellation fee for the old one as I had little choice. Since beginning the new policy, they have sent me email after email demanding documents which I kept sending over and over (Proof Of No Claims, (which had been with them anyway) proof of address, driving licence) accusing me of some kind of fraud.This has gone on for 3 weeks now. I must have sent the same things 10 times each, each time I just get threatening automated emails saying they will cancel my policy and charge £75 for doing so . I feel like they try and find things or leave things hanging so they can charge you the fees. They seem to be all about the fees, which is why perhaps their initial premium quote is the cheapest online. I still haven't resolved this with them and to be honest feel so stressed about it all. I would definitely not recommend them. Reviewed on: 1st February 2019
Emma Keyworth's avatar
Emma Keyworth

Bad service, hidden charges

1
Never again, hidden charges for everything, never answer emails, their the cheapest on line for a reason, do not fulfil their promises. Take my advise go anywhere else Reviewed on: 18th January 2019
Linda Cunningham's avatar
Linda Cunningham

Never again

1
1st Central is a disaster not an insurance company. Unlike the other reviewers I had to deal with this company regarding an actual problem. Liars and deceivers. Using clauses against you that are nowhere to be found in your policy. If they don't want to deal with you anymore, their are allowed to block your number for no reason, so that you can't call them again. And there is no other mean of contacting them. I filed a complaint - even that's been ignored. This company is a disaster, never again. Wouldn't recommend 1st central to my worst enemy. If you are thinking of buying their insurance, don't, for your own sake. It's like standing in front of a thief and voluntarily giving him a big sum of money. He will not only steal your money but he will also beat you up and run away with no consequences - that's how I was treated. Reviewed on: 17th January 2019
Nope's avatar
Nope

Good Work

5
Great customer service and value for money Reviewed on: 13th January 2019
Nichola Legge's avatar
Nichola Legge

Good company

4
Good to deal with never had any issues, bearing in mind I have not made a claim so I can't say how smooth that would be. But all in all my experience was good. Reviewed on: 12th January 2019
Kevin Will's avatar
Kevin Will

Quiet until something changes. Then they attack your wallet

1
Needed to add my wife onto policy. They refused. Even though she is 38 with no record of any claims or offences. So all I could do was cancel my policy to revert to another. They then have the nerve to charge cancellation fees. Even though I paid all insurance annually upfront. Won't be using 1st Central again. That is for sure. Reviewed on: 8th January 2019
Wesley's avatar
Wesley

Avoid Policy Changes

1
AVOID POLICY CHANGES Their business model is to make PROFIT FROM FEES, rather than fair premiums and happy repeat custom. My wife changed her vehicle from a 2012 Golf Gti 35 Edition (no claims) to a 2014 Volvo XC60. The market dictated the premium should have fallen for the XC60, BUT not at 1st Central. Their 'goodbye' quote was almost double the Golf at £840. Surprise, surprise, we were indirectly FORCED to cancel and they pocket a £50 arrangement (just past 14 days from renewal) fee AND £50 cancelation fee for no risk. Their customer service (I use the term loosely) stooge was rude and opened and closed my complaint case in the same minute and referred the debt to their collection thugs. We moved to Quotemehappy for £370. Reviewed on: 1st December 2018
James's avatar
James

They are cool.

5
Fast and reliable.Corespondence is also worth complementing Reviewed on: 21st November 2018
Otobong Fabian's avatar
Otobong Fabian

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