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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (847 reviews)

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1.50

Based on 847 reviews, last reviewed 15th Nov 2024

40% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Ok where do I start ! Ok where do I start !!!!!! If you want to get car insurance then look else where !!!!!!!!! I have spent more time on the phone trying to get help with... Read more Reviewed on: 15th November 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (847)

Straight forward and easy to actually get insurance online,

I was directed to One after searching on Go compare and they where the cheapest. I completed everything online and within 15 minutes i was insured. The next day i needed to change my vehicle which a lovely Scottish women sorted for me. I would recommend if its the cheapest for you. Reviewed on: 4th August 2016

Not filled with hope

I got a quote online but ended up having to ring them to complete it as the system wouldn't allow me to complete the process. I then spent an hour on the phone because they couldn't add the words 'the flat' to my address! Received paperwork and they've still not got it right... I'm wondering if they did it on purpose so they can charge me to update it! I hope I never have to make a claim won't be renewing when the year is up!! Reviewed on: 3rd August 2016

AVOID, AVOID, AVOID!!!!!!!

How I wish I had read the reviews before buying a policy with the worst insurance company in this country. I was unfortunately fooled by the cheap price since every time I've gotten a quote 1st central has always come up as the cheapest. I was in a pretty bad crash, hit and run, in Feb 2016, on the motorway. It wasn't my fault, I got clipped by a van on the left rear of my vehicle. My car was brand new, only 3 months old and a lease vehicle. And because they couldn't locate this van driver, they said it was going to be split liability. It's the first of Aug today(5 months now) and I'm still fighting with them. They have stalled and stalled, tried to find any loop-hole they could not to pay out. They even tried to cancel my policy because apparently I had lied about when I passed my test but the reason why the date on my licence was different was because I had lost my previous licence hence the date on my new one was when I applied for it not when I passed my test. Unfortunately for them, I am very clued on when it comes to stuff like this so it didn't work. My claim has been put on hold numerous times because of one reason or another. Every time I call, I have to wait at least 20minutes only to speak to someone who has no bloody clue what the hell is going on and when they said they will call back, forget it coz they won't. I had to threaten to get some lawyers involved and also refer them to Financial Ombudsman that is only when I started to see some significant progress on my claim. I consider going with 1st Central one of the biggest mistakes I've made in a long time and as soon as my claim is settled, I a running for the hills. And I will make sure no one I know will make the same mistake I made of buying a policy with these incompetent and foolish thieves. As far as I am concerned, they should be shut down. Not having insurance at all is better than being insured by these idiots! Reviewed on: 1st August 2016

COULDN'T RUN A BATH

BEWARE!! This is a totally incompetent organisation. They made a mistake on the cancellation date of my policy, telling me that I was insured (in writing) and verbally telling the police that I wasn't, on a Saturday after I was stopped for a dead rear light bulb. The result was that I have been disqualified from driving and cannot work - my losses are well into five figures and the cheapest insurance quote I've had is £3000 a year. With the state of British courts it's taken four months to get the court to reopen the case and it'll be another six weeks before a hearing can clear me of the ban. The ban will stay on my record for ten years, costing me around £30k in car insurance. Premia don't go down any more - only up. My first formal complaint was not upheld by the company, despite having unequivocally proved their incompetence. Escalating the complaint to the company's board of directors and legal department resulted in them agreeing they were wrong, issuing a letter of indemnity and offering me £300 in compensation for my 'Inconvenience'. - Less than the court attendance have actually cost me by the time my license is reinstated. Other than saying 'We're sorry that you're disappointed with our service' there has been no apology whatsoever. I have now involved the Financial Ombudsman and reported the incident to the Financial Conduct Authority and involved a national daily newspaper. Reviewed on: 27th July 2016

Great company

Would recommend this company to family and friends. Reviewed on: 26th July 2016

Absolute rip-off merchants

Went to cancel my policy as I have got rid of my car. As soon as I cancelled the direct debit, they started posting and emailing aggressive default notices. When I called to cancel, they didn't want to charge a nominal fee (which I'd have been happy to pay), they charged £111 - which is almost as much as if I'd let the policy run out at the end of the term. Customer services were vile, refused to help, just kept telling me I'd agreed to it and had to pay it. I've read terrible stories now about how bad they are if you actually have a problem - there is no way I'd ever use them again. It's beyond belief that companies like this are even allowed to operate - they are no better than whatever the insurance equivalent of a loan shark is. Reviewed on: 22nd June 2016

Excellent Service

Purchased my car insurance with 1st Central and they made it so easy from getting the quote to the final purchase Reviewed on: 31st May 2016

Terrible service

Worst service. Renewed last April and had nothing but problem every single month. Kept sending me a default notice - even though they were at fault and failed to take my monthly payment out. I had to telephone every single month for them to take the payment. Cancelled and paid the remainder of the policy and they still took a card payment 1 week later even though I had cancelled and paid off. they have taken payment without my authorisation! THEFT and FRAUD spring to mind. DO NOT USE - CHEAPER IS NOT ALWAYS BETTER!! Reviewed on: 20th March 2016

CheekyCharges Campaigner

They say you can change details online for cheaper than if youwere to call them however it would not work for me so i had to call them to change my address Reviewed on: 11th March 2016