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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.83 (976 reviews)

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1.83

Based on 976 reviews, last reviewed 11th Sep 2026

300% increase in 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

12%

80%

Latest highest rating:

5

I have rac joint to my policy, had a breakdown at ho... I have rac joint to my policy, had a breakdown at home and the rac arrived very quickly. Reviewed on: 23rd August 2026

Latest lowest rating:

1

Cancelled policy whilst I was on holiday I signed myself up and my son as a named driver with the app and sensor. We then went on a family holiday for 4 weeks travelling around Asia. Due to t... Read more Reviewed on: 11th September 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (976)

Easy to sign up but was expensive to change my details

I had to change my address and the admin cost was significant which was really frustrating. Cheap overall though and customer service was okay. Reviewed on: 1st September 2019

Great service easy to contact

We enjoyed 1st central for our car insurance as they were easy to contact and set up Reviewed on: 1st September 2019

Have been reliable for the past few years

They've been very helpful, friendly and answer the phone reasonably promptly without you having to wait for a long time- fantastic service! Reviewed on: 23rd August 2019

terrible customer service

had to change cars - took me days on the phone. such a hard company to deal with - should have been the easiest thing in the world. sort yourselves out for people who lease please! Reviewed on: 21st August 2019

Wonderful...very friendly staff

Sorted claim very easily....good annual premium....staff helpful and friendly. Reviewed on: 15th August 2019

Stay away !!

Stay away from this company, through out the whole year they’ve been wanting to find reasons to terminate the policy. Only after 5 months they decided to ask for proof of address, after time forcing me to provide a utility bill which i do not have as I only rent a room. So be careful if you do not have a utility bill they will attempt to cancel your policy. Reviewed on: 8th August 2019

Great Service

I got written off by an uninsured driver, they handled the claim through to the end and i received payment Reviewed on: 7th August 2019

Friendly, reliable service.

I would like to say how impressed I have been with the service from 1st Central. Very friendly and reliable. Will reccommend to family and friends. Reviewed on: 6th August 2019

Cheapest around!

I have been with 1st Central for a year and my car insurance was due for renewal. I normally use a comparison website to make sure I get the best deal. I had to make some minor changes and got a quote online with the best being 1st Central. Seeing as I was already with them I thought I'd just amend the details for a renewal and was then quoted a higher amount. When questioned about the difference in quote from them directly to the comparison site, I was told that was the best they could do. Strange! So I cancelled the renewal which is so easy to do online via chat and I took out new policy via the comparison site to get it cheaper. Although odd about the inability to match their own price, the process didn't take long and it was easy! Reviewed on: 31st July 2019

Good so far

No issues, good price. Not had to claim yet Reviewed on: 25th July 2019

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