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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (938 reviews)

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1.52

Based on 938 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

13% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Good and not too expensive Was looking for good value car insurance and found this one. Not too expensive and so far can’t say anything bad. Very easy to sign up. Reviewed on: 5th September 2025

Latest lowest rating:

1

If a price is too good to be true, it probably is! If a price is too good to be true, it probably is. I had read online of 1st central customers claiming that they had their premiums increased and char... Read more Reviewed on: 10th December 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (938)

Cheap insurance for young driver

Not had to claim yet, but the best priced insurance and no black box Reviewed on: 17th July 2018

Good!

Good customer service, really helpful when making a claim. Reviewed on: 9th June 2018

[email protected]

Kklovftui jkkjfdryiodf klhffdchjkkk hjkfdgbffghkb Reviewed on: 24th May 2018

Very good

Took no time to apply for its good service Reviewed on: 23rd May 2018

Good

Happy with customer service, quick and easy. Reviewed on: 7th May 2018

Helpful and Reasonably priced!

Were really easy to deal with after I had a minor accident. I have been with 3 insurance companies that haven't been as helpful! Reviewed on: 26th April 2018

AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The worst ever experience in my life.AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The worst ever experience in my life.Never pay money for claim if something happen with you car.They didn't pay insurance for damage car( vandalism).I repaired my car myself.It cost me £2000.They are cancel contract after that and after 4 month send bill for recovery car £400.We lost lots of money,time,nerves.Nobody use this company.AVOID!!!!!!!!! Reviewed on: 31st March 2018

AWFUL

Absolute rip off artists. DO NOT USE FIRST CENTRAL. - Cost more than my renewal from previous insurer but thought what the hell as I needed to insure my car quickly and I could do it online to be insured immediately and my insurer didn't open until 9am. - The proceeded to put my policy up £100's for little known reason - Asked for a load of proof, like driving licence, DVLA code, Proof of no claims etc. which was inconvenient but also received many threatening emails and letters saying they would cancel my policy. Chillax, it was doing it! - Tried to change my occupation - wanted to charge me almost £90!!! - Cancelled as they are a bunch of charlatans, and cost me £80!!! DO NOT USE and GOD HELP YOU IF YOU HAVE AN ACCIDENT. Reviewed on: 26th March 2018

Charged £27 for 9 days worth of insurance :)

After you add on all of the extras that they make you pay throughout the year, being with 1st central becomes an expensive, stressful and boring hobby. Reviewed on: 23rd February 2018

Not great for renewing

I have been with 1at central for two years. They provided me with a good service throughout. However, prior to my third renewal date, I received a quote which was 3x the amount that other insurance companies were charging. So much for loyalty. Based on this final sham, I would not recommend 1st central. Reviewed on: 17th February 2018

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