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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.73 (968 reviews)

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1.73

Based on 968 reviews, last reviewed 17th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Just started my third year of car insurance cover wi... Just started my third year of car insurance cover with 1st Central. Good value for money, helpful customer service, clearly laid out website and easy ... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Horrendous! Cheaper for a reason.... what a scam!!! Horrendous! After 3 weeks into my insurance with them, they contacted me to say they had increased my mileage a year as they have access to all previo... Read more Reviewed on: 17th July 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (968)

Cheapest around!

I have been with 1st Central for a year and my car insurance was due for renewal. I normally use a comparison website to make sure I get the best deal. I had to make some minor changes and got a quote online with the best being 1st Central. Seeing as I was already with them I thought I'd just amend the details for a renewal and was then quoted a higher amount. When questioned about the difference in quote from them directly to the comparison site, I was told that was the best they could do. Strange! So I cancelled the renewal which is so easy to do online via chat and I took out new policy via the comparison site to get it cheaper. Although odd about the inability to match their own price, the process didn't take long and it was easy! Reviewed on: 31st July 2019

Good so far

No issues, good price. Not had to claim yet Reviewed on: 25th July 2019

Simple and Easy

I have been with 1st Central for just short of 2 years, Customer Service is great, no issues with getting hold of an advisor to talk to regarding any query I have. The online portal is simple and easy to use, showing me everything i need to know regarding my insurance. Reviewed on: 11th July 2019

Helpful, informative and a good deal

When choosing car insurance 1st Central originally stood out for the cheap deal offered. Once this was purchased I had accidentally entered a detail incorrectly - 1st Central were easy to communicate with and fixed my error straight away without any problems. Reviewed on: 9th July 2019

great!

always easy to deal with! great communication and prices Reviewed on: 7th July 2019

Good

Have generally had a good experience however £30 admin fee for changing policy is annoying Reviewed on: 6th July 2019

Great customer service!

Easy to navigate website, friendly staff & competitive prices Reviewed on: 6th July 2019

Nice and cheapest insutens

It cheapest insurens company, very eyse use internet webs site . Reviewed on: 3rd July 2019

CON ARTIST BEWARE!!!

Hi I’ve been a customer with 1stcentral, I had an accident about 2 months ago they told me my car was a right off so I scrapped it, then they tell you they could fix it once it’s been scrapped, do not take insurance with this company they are all con artists, they take your money offer you high prices for insurance then find ways not to pay you out, customer service is also a disgrace, DO NOT TAKE INSURANCE WITH THIS COMPANY, I’ll be contacting the papers to let everyone no not to get coned of this company. Reviewed on: 5th June 2019

Run

Absolutely bloody awful, I’d rather risk public transport than ever deal with this bloody company again. Shocking and EXTREMELY RUDE customer service. I was off sick after a major operation, called to get some advice and was met with “well if you can’t afford the insurance perhaps you should return to work” most disgusting service I have ever received. Went online to check my policy and it said paid in full, got an email a week later to say it wasn’t paid, hit with a late fee and expected to pay it. Don’t ever use this company. Run a mile. Also changed my address from a PUBLIC car park to a PRIVATE driveway and they put up my insurance because it was “MORE DANGEROUS” actual jokers. Reviewed on: 29th May 2019

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