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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.51 (957 reviews)

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1.51

Based on 957 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

56% decrease in 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Just started my third year of car insurance cover wi... Just started my third year of car insurance cover with 1st Central. Good value for money, helpful customer service, clearly laid out website and easy ... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Do not use this provider for your car insurance I’ve had a very poor experience with this insurer. They failed to respond to three or four of my emails, and despite requesting a call from management... Read more Reviewed on: 10th April 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (957)

Good so far

No issues, good price. Not had to claim yet Reviewed on: 25th July 2019

Simple and Easy

I have been with 1st Central for just short of 2 years, Customer Service is great, no issues with getting hold of an advisor to talk to regarding any query I have. The online portal is simple and easy to use, showing me everything i need to know regarding my insurance. Reviewed on: 11th July 2019

Helpful, informative and a good deal

When choosing car insurance 1st Central originally stood out for the cheap deal offered. Once this was purchased I had accidentally entered a detail incorrectly - 1st Central were easy to communicate with and fixed my error straight away without any problems. Reviewed on: 9th July 2019

great!

always easy to deal with! great communication and prices Reviewed on: 7th July 2019

Good

Have generally had a good experience however £30 admin fee for changing policy is annoying Reviewed on: 6th July 2019

Great customer service!

Easy to navigate website, friendly staff & competitive prices Reviewed on: 6th July 2019

Nice and cheapest insutens

It cheapest insurens company, very eyse use internet webs site . Reviewed on: 3rd July 2019

CON ARTIST BEWARE!!!

Hi I’ve been a customer with 1stcentral, I had an accident about 2 months ago they told me my car was a right off so I scrapped it, then they tell you they could fix it once it’s been scrapped, do not take insurance with this company they are all con artists, they take your money offer you high prices for insurance then find ways not to pay you out, customer service is also a disgrace, DO NOT TAKE INSURANCE WITH THIS COMPANY, I’ll be contacting the papers to let everyone no not to get coned of this company. Reviewed on: 5th June 2019

Run

Absolutely bloody awful, I’d rather risk public transport than ever deal with this bloody company again. Shocking and EXTREMELY RUDE customer service. I was off sick after a major operation, called to get some advice and was met with “well if you can’t afford the insurance perhaps you should return to work” most disgusting service I have ever received. Went online to check my policy and it said paid in full, got an email a week later to say it wasn’t paid, hit with a late fee and expected to pay it. Don’t ever use this company. Run a mile. Also changed my address from a PUBLIC car park to a PRIVATE driveway and they put up my insurance because it was “MORE DANGEROUS” actual jokers. Reviewed on: 29th May 2019

Bad experience

Hi there, I had very bad experience. Due to some personal reasons, I decided to cancel my car insurance after 31 days. I have been charged £50 for set up fee plus £50 for cancellation fee. They charged me total £100 for cancellation fee, it is double i expected. . Also they charged maximum interest from my first instalment, i mean they charged about £14 on £33, it was about 30% total interest of 11 instalments . Customer service was also very rude and not helping. My call was placed on hold or drop when I requested to transfer my call to manager or senior customer adviser. Very bad experience. I will not recommend any of my friend and family. Reviewed on: 3rd April 2019

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