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1st Central: Car insurance reviews

1.53
Based on 926 reviews, last reviewed 4th Oct 2025
No new 5 star reviews
in the past 90 days
38% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

I have used this company before, and have never had... I have used this company before, and have never had any problems. Reviewed on: 6th September 2025
Tina Keeble's avatar
Tina Keeble

Latest lowest rating:

1

Cheapest quote didn't last long They came in as the cheapest quote and even though they're was done technical issues getting signed up I went with them then 1 week laid they needed t... Read more Reviewed on: 4th October 2025
James 's avatar
James

About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (926)

Kklovftui jkkjfdryiodf klhffdchjkkk hjkfdgbffghkb Reviewed on: 24th May 2018

Very good

4
Took no time to apply for its good service Reviewed on: 23rd May 2018

Good

4
Happy with customer service, quick and easy. Reviewed on: 7th May 2018

Helpful and Reasonably priced!

4
Were really easy to deal with after I had a minor accident. I have been with 3 insurance companies that haven't been as helpful! Reviewed on: 26th April 2018

AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1
The worst ever experience in my life.AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The worst ever experience in my life.Never pay money for claim if something happen with you car.They didn't pay insurance for damage car( vandalism).I repaired my car myself.It cost me £2000.They are cancel contract after that and after 4 month send bill for recovery car £400.We lost lots of money,time,nerves.Nobody use this company.AVOID!!!!!!!!! Reviewed on: 31st March 2018

AWFUL

1
Absolute rip off artists. DO NOT USE FIRST CENTRAL. - Cost more than my renewal from previous insurer but thought what the hell as I needed to insure my car quickly and I could do it online to be insured immediately and my insurer didn't open until 9am. - The proceeded to put my policy up £100's for little known reason - Asked for a load of proof, like driving licence, DVLA code, Proof of no claims etc. which was inconvenient but also received many threatening emails and letters saying they would cancel my policy. Chillax, it was doing it! - Tried to change my occupation - wanted to charge me almost £90!!! - Cancelled as they are a bunch of charlatans, and cost me £80!!! DO NOT USE and GOD HELP YOU IF YOU HAVE AN ACCIDENT. Reviewed on: 26th March 2018

Charged £27 for 9 days worth of insurance :)

1
After you add on all of the extras that they make you pay throughout the year, being with 1st central becomes an expensive, stressful and boring hobby. Reviewed on: 23rd February 2018

Not great for renewing

3
I have been with 1at central for two years. They provided me with a good service throughout. However, prior to my third renewal date, I received a quote which was 3x the amount that other insurance companies were charging. So much for loyalty. Based on this final sham, I would not recommend 1st central. Reviewed on: 17th February 2018

Car insurance

4
Cheapest for fully comp. Great customer service. The only downside is the wait to get through on the phone. Reviewed on: 10th February 2018

Worst I have dealt with cheap but nasty

1
Just changed my address on line with them, charged me £36. Expected my premium to go down but off course not stayed the same even though moving to a better area. Done the same and changed my address for my other car with a different company my premium reduced by half. Called them for an explanation, said there must be lots of car crime in the new address. Don't even try to cancel it, it will cost you a fortune £300 - £400 if not more. Not happy at all with this. Reviewed on: 2nd February 2018

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