Write a review

1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (903 reviews)

View other 1st Central products

1.50

Based on 903 reviews, last reviewed 17th Jun 2025

400% increase in 5 star reviews

in the past 90 days

19% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025

Verified source

Latest lowest rating:

1

It feels dishonest and manipulative!! Avoid them!! I initially received a quote over the phone, which I agreed to, and even got a confirmation email with the agreed amount. Later, I received another em... Read more Reviewed on: 17th June 2025

Read all reviews Write a review

About this product

Review 1st Central: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

1st Central Car insurance reviews (903)

Absolute sham!

The very worst company i have ever dealt with period. Went with 1st central as it was the cheapest quote, stupid mistake. Never ever do business with this company. After hours and hours on the phone trying to sort out a supposed error on the application form. I ended up being charged £50 for changing my WIFES title from Mr to Mrs! Not my mistake. After several trips to the bank to get an approved letter that my wife has been in the uk since she said she had been they decided that another £50 was needed to amend the insurance documents?????? And then decide that because she had been here since 2009 which was stated in the original application that she needed to pay another £185 on top for a £700 policy, for what.... being a dirty immigrant, bunch of rascist scammers. Decided i had had enough and cancelled the policy only to be told i owed another £75, not the quoted £50 on the website for cancelling the policy. Do yourself a massive favour and stay far far away from this utter disgrace of a company! How the hell are they still trading??????? Reviewed on: 25th August 2017

Great company

Always very easy to deal with with very good prices. No complaints. Reviewed on: 21st August 2017

Value for money

1st Central provided the best price for me during my initial research on price comparison sites. When you join they also offer rewards on shopping, holidays, etc. I Reviewed on: 9th August 2017

Horrible experience

Horrible experience I have with them I touched the other car and inform 1st central that is the biggest mistake of my life no body make claim against me but they put against me fault claim with out telling me I found yesterday after 2 years that 1st central declare I had an accident at my fault in 2015.An unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury is called accident they not even know the meaning of accident Reviewed on: 5th August 2017

Great company, competitive prices

Good prices, good communication Reviewed on: 1st August 2017

Easy to use, good communication

Very good price, no issue amazing company Reviewed on: 1st August 2017

Good prices, contact centre can be busy

The |Price i got was about £30 cheaper than anyone else. The call queue was long when i needed to change my policy Reviewed on: 25th July 2017

Cheaper than most

I took out my car insurance with 1st Central - as they were very good value for money, I had to make a claim, due to my windscreen being put through by some nice kids... This was managed efficiently and within timescale. Only complaint is when it came to renewing my policy, they wanted over £300 more!... Needless to say I changed insurer again to get a better deal. But based upon the customer service - I'd give 8/10 Reviewed on: 18th July 2017

Perfect for young drivers!

Very simple process from start to finish, all online with a website that's very easy to navigate. It was reasonably priced in comparison to many many other insurance companies and everybody I dealt with was professional, polite and helpful. Everything I could've asked for as a young driver. Reviewed on: 15th July 2017

Would not recommend

I rang them to change my address as I'm moving and was informed they won't continue to insure me due to my new address, which is a nice area by the way. They told me they are going to charge me £75 for the privilege, even though I'm not the one cancelling the policy, and this is after waiving the cancellation fee! Terrible customer service when I complained. Please avoid this company. Reviewed on: 11th July 2017

Do you have a different 1st Central product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Car Insurance
from Police Mutual 4.24 from 12 reviews
Motorhome Insurance
from Safeguard UK Insurance 5.00 from 3 reviews
Breakdown Cover
from AutoAid 3.84 from 7 reviews

Want to see more from 1st Central?

Breakdown cover
from 1st Central 4.47 from 16 reviews
Personal accident
from 1st Central 2.00 from 5 reviews
Home insurance
from 1st Central 0.00 from 0 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub