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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (903 reviews)

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1.50

Based on 903 reviews, last reviewed 17th Jun 2025

400% increase in 5 star reviews

in the past 90 days

19% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025

Verified source

Latest lowest rating:

1

It feels dishonest and manipulative!! Avoid them!! I initially received a quote over the phone, which I agreed to, and even got a confirmation email with the agreed amount. Later, I received another em... Read more Reviewed on: 17th June 2025

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1st Central Car insurance reviews (903)

Rip-off merchants

Absolutely appalling company with limited customer support. Ridiculous cancellation fees and for this reason should be avoided. Reviewed on: 6th December 2017

£150 for a change of address

It cost me 35% of my original policy cost to change an address. On top of that my policy went up even though I was moving to somewhere that a) was being kept on a private driveway b) was in a private residential estate (apparently my car is therefore more at risk of being stolen. I also had to spend 35 minutes on the phone trying to sort some issues out. You get what you pay for, pay a little more to a company that don't make their money from charging you £150 for 1 minutes worth of work. Reviewed on: 30th October 2017

DO NOT USE THIS COMPANY - SERIOUSLY

Overall rating -5 Stars, recommendation? NO WAY, not even to my worse enemy Since cancelling my policy, 1st Central renewed without permission. Then I had to complain to the Insurance Ombudsman in order to get 1stCentral to admit their mistake. while this was going on I had debt collectors calling, emailing, SMS'ing, Voicemails, you name it. Once they admitted fault, you would think that its right? WELL NO! 2+ years after I still have CRS debt collectors badgering me and 1stCentral still trying to get money out of me. Reviewed on: 19th October 2017

1st central

would not recommend bought fully comp car insurance but this did not cover driving other vehicles( whitch is handy if ever needed) most fully comp policey's have this as standard found out after takeing out the policy. since i have seen reviews warning people of this.due to this would not recommend them. Reviewed on: 1st October 2017

Young first time driver, cheap insurance

Me and my partner were both 19 when we passed our driving test and purchased a car together, we did a quote and cheapest was 1st central, they always tried to keep us every year and were really helpful but unfortunately they couldn't match our next quote Reviewed on: 30th September 2017

great customer service

I bought car insurance online, website easy to use, great customer service and various rewards offered.Brilliant! Reviewed on: 29th September 2017

Competitive price

Competitive price and good online document system. Chased me for proof of address/licences etc. which was inconvenient. Reviewed on: 28th September 2017

Good Value

I transferred my insurance online and the process was quick and simple and they quoted me £100 cheaper than my existing insurer Reviewed on: 25th September 2017

Can't say

I hope I will never use them. Buying product was OK. Reviewed on: 20th September 2017

Good service

Great company for new drivers or those learning Reviewed on: 18th September 2017

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