Rochelle Lear's community profile page

Write a review

Viewing profile for,

Rochelle Lear

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the One Call Insurance, Car Insurance Broker:

View on product page

Nightmare from start to finish

I took out a policy online through Compare the market paid the full £300 for the year upfront a month before the policy was due to start. A week later I received a text message warning me my policy may be cancelled, no explanation. I tried to contact one call but the only option for contact was an online live chat and I was number 31 in a queue. Finally when I got through I was told their database was saying I had an outstanding claim from 2 years prior, which was NOT true and their database was wrong. They told me if I could not get proof the claim was closed they would cancel my policy and withhold £49.99 of my £300 payment as they have no cooling off period and would charge me a cancellation fee. I had to spend 2 hours contacting my insurance company from 2 years previous who verified the case was closed and provided me with proof via email. I then has to go back online with one call live chat, wait again before talking to somebody there, who was reluctant to accept an email from LV as proof as I could "alter the information". The email was official, headed and had all the contact information for verification. I forwarded the email to one call, who finally accepted the information provided, I was not happy with the service provided but they refused to cancel the policy and refund my money, even though the policy wasn't due to start for 3 weeks and I had only taken it out 7 days beforehand. I have had to stay with an incompetent car insurance company for the next year because I couldn't afford to lose the money I'd paid. Would not recommend and next year I will be finding a new insurer. Reviewed on: 20th July 2020

Review of the 1st Central, Car insurance:

View on product page

Fair Pricing

I used a price comparison site, 1st Central came top. The process was easy and 1st Central have offers and incentives for their customers too. Reviewed on: 27th May 2020

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.