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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.71 (965 reviews)

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1.71

Based on 965 reviews, last reviewed 7th Jun 2026

100% increase in 5 star reviews

in the past 90 days

8% decrease in 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Just started my third year of car insurance cover wi... Just started my third year of car insurance cover with 1st Central. Good value for money, helpful customer service, clearly laid out website and easy ... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Please avoid this company, money grabbers! I purchased car insurance and then found a more comprehensive cover for the same price, so within 12 hours decided to cancel whilst policy was pending... Read more Reviewed on: 7th June 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (965)

Great service , great prices

Great services and great prices for my six years no claims discount , not as expensive as I thought it would be and defiantly better price compared to others Reviewed on: 31st July 2020

Policy not activated paid in full

Paid for policy in January for full year about 3 weeks before policy start date. 5 months later police pull me and say car has no insurance. Police gave me my rights and impounded my car. Spent nearly 3 days on phone constantly trying to get 1st central to sort it. Said they had no proof of payment kept getting fobbed off. Eventually get through to manager who admits it's their fault sends me cover letter. Took proof to police who rang them and they said they have no record of me being insured with them. So back on phone to them arguing with them to sort it out. Seriously avoid if you can ! Reviewed on: 30th July 2020

Easy to deal with

sadly I had a car accident and had to use my insurance, I have nothing but praise for 1st choice, they were friendly, knowledgeable and above all else, listened to me rant about the accident. 10/10 service, my car was fixed very quickly and I didnt have the stress of not knowing what was happening as I was kept very well informed Reviewed on: 27th July 2020

easy, fast and friendly

the title says it all, what more could you want! Reviewed on: 13th July 2020

Low cost provider for young driver

1st central offered a good deal, especially as it can be expensive finding car insurance as a young driver Reviewed on: 13th July 2020

Great value

Cheapest quote and they've been very helpful when I had a quick question Reviewed on: 12th July 2020

Fair Pricing

I used a price comparison site, 1st Central came top. The process was easy and 1st Central have offers and incentives for their customers too. Reviewed on: 27th May 2020

Affordable Car Insurance

Very affordable car insurance but found haven't been very helpful with issue that haven't been my fault. Reviewed on: 13th May 2020

Avoid...Stay away...

Sometimes is cheaper insurance not at another company,but very very very poor, is not possible get money back from accident access. Reviewed on: 14th April 2020

Appalling service, appalling company, appalling staff. AVOID AVOID AVOID!!!

I recently cancelled my insurance with 1st central as I took my car off the road due to not needing it during the COVID-19 social distancing. They charged me over half the total insurance amount as a cancellation fee and the person on the phone completely ignored me questioning the fees and simply was trying to rush me through the phone call. He was completely unfazed when I said I would never recommend them as a company or use them again and was down right rude ignoring everything I said. Appalling service, appalling company, appalling staff. AVOID AVOID AVOID!!! Reviewed on: 27th March 2020

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