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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (938 reviews)

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1.52

Based on 938 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

13% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Good and not too expensive Was looking for good value car insurance and found this one. Not too expensive and so far can’t say anything bad. Very easy to sign up. Reviewed on: 5th September 2025

Latest lowest rating:

1

If a price is too good to be true, it probably is! If a price is too good to be true, it probably is. I had read online of 1st central customers claiming that they had their premiums increased and char... Read more Reviewed on: 10th December 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (938)

Amazing

Brilliant insurance easy to get hold of and resolve problems and answer enquiries fast Reviewed on: 6th September 2019

Zero-hassle car insurance

When it came to renewing my car insurance, I thought I'd have to switch providers to get the best deal. I was wrong! The renewal offer was not only lower, but it also beat all the quotes available through comparison sites. Reviewed on: 1st September 2019

Easy to sign up but was expensive to change my details

I had to change my address and the admin cost was significant which was really frustrating. Cheap overall though and customer service was okay. Reviewed on: 1st September 2019

Great service easy to contact

We enjoyed 1st central for our car insurance as they were easy to contact and set up Reviewed on: 1st September 2019

Have been reliable for the past few years

They've been very helpful, friendly and answer the phone reasonably promptly without you having to wait for a long time- fantastic service! Reviewed on: 23rd August 2019

terrible customer service

had to change cars - took me days on the phone. such a hard company to deal with - should have been the easiest thing in the world. sort yourselves out for people who lease please! Reviewed on: 21st August 2019

Wonderful...very friendly staff

Sorted claim very easily....good annual premium....staff helpful and friendly. Reviewed on: 15th August 2019

Stay away !!

Stay away from this company, through out the whole year they’ve been wanting to find reasons to terminate the policy. Only after 5 months they decided to ask for proof of address, after time forcing me to provide a utility bill which i do not have as I only rent a room. So be careful if you do not have a utility bill they will attempt to cancel your policy. Reviewed on: 8th August 2019

Great Service

I got written off by an uninsured driver, they handled the claim through to the end and i received payment Reviewed on: 7th August 2019

Friendly, reliable service.

I would like to say how impressed I have been with the service from 1st Central. Very friendly and reliable. Will reccommend to family and friends. Reviewed on: 6th August 2019

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