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1st Central: Car insurance reviews

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1.51
Based on 957 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
56% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
11%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
80%

Latest highest rating:

5

Just started my third year of car insurance cover wi... Just started my third year of car insurance cover with 1st Central. Good value for money, helpful customer service, clearly laid out website and easy ... Read more Reviewed on: 17th April 2026
Jade's avatar
Jade

Latest lowest rating:

1

Do not use this provider for your car insurance I’ve had a very poor experience with this insurer. They failed to respond to three or four of my emails, and despite requesting a call from management... Read more Reviewed on: 10th April 2026
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Sherene
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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (957)

Average

2
Insurance wasnt bad but I found customer service hard to get through too and I preferred my previous insurers Reviewed on: 2nd August 2020
laura green's avatar
laura green

Good valuve for money

4
Have used this company for multiple years. always seem to be the best value for money when it comes to a good car insurance deal with comprehensive cover and legal aid included. Reviewed on: 31st July 2020
Hfarrall's avatar
Hfarrall

Great service , great prices

5
Great services and great prices for my six years no claims discount , not as expensive as I thought it would be and defiantly better price compared to others Reviewed on: 31st July 2020
Gemma wilkinson's avatar
Gemma wilkinson

Policy not activated paid in full

1
Paid for policy in January for full year about 3 weeks before policy start date. 5 months later police pull me and say car has no insurance. Police gave me my rights and impounded my car. Spent nearly 3 days on phone constantly trying to get 1st central to sort it. Said they had no proof of payment kept getting fobbed off. Eventually get through to manager who admits it's their fault sends me cover letter. Took proof to police who rang them and they said they have no record of me being insured with them. So back on phone to them arguing with them to sort it out. Seriously avoid if you can ! Reviewed on: 30th July 2020
Robert Swift's avatar
Robert Swift

Easy to deal with

5
sadly I had a car accident and had to use my insurance, I have nothing but praise for 1st choice, they were friendly, knowledgeable and above all else, listened to me rant about the accident. 10/10 service, my car was fixed very quickly and I didnt have the stress of not knowing what was happening as I was kept very well informed Reviewed on: 27th July 2020
karenusher's avatar
karenusher

easy, fast and friendly

5
the title says it all, what more could you want! Reviewed on: 13th July 2020
Lee Jamison's avatar
Lee Jamison

Low cost provider for young driver

4
1st central offered a good deal, especially as it can be expensive finding car insurance as a young driver Reviewed on: 13th July 2020
Anna's avatar
Anna

Great value

4
Cheapest quote and they've been very helpful when I had a quick question Reviewed on: 12th July 2020
Vicky Orr's avatar
Vicky Orr

Fair Pricing

5
I used a price comparison site, 1st Central came top. The process was easy and 1st Central have offers and incentives for their customers too. Reviewed on: 27th May 2020
Rochelle Lear's avatar
Rochelle Lear

Affordable Car Insurance

3
Very affordable car insurance but found haven't been very helpful with issue that haven't been my fault. Reviewed on: 13th May 2020
Rozzyraspberry's avatar
Rozzyraspberry

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