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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (849 reviews)

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1.50

Based on 849 reviews, last reviewed 29th Nov 2024

50% increase in 5 star reviews

in the past 90 days

16% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

BEWARE!! Ludicrous charges! THEY DO NOT CARE!! Took out insurance and over a week later they asked for proof of NCB and proof of claims. Asked my last insurance provider for this. When I didn’t get... Read more Reviewed on: 29th November 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (849)

Review of the 1st Central, Car Insurance:

Good Work

Great customer service and value for money Reviewed on: 13th January 2019

Absolutely awful company who do not care about their customers one bit

Was provided a quote which i accepted, 2 weeks later I receive an email asking me for information about a claim i had on a previous insurer. All information provided but turned out the actual date of my claim was a week before the date i had given 1st central, THE CLAIM WAS THE EXACT SAME MONEY AND DETAILS JUST WRONG DATE, 1 week of a difference and my policy went up over £35 a month even though every detail is the same. When you do eventually get through to someone they are not helpful at all, some of the worst customer service i have ever received and i worked for a year in the insurance industry. Reviewed on: 31st August 2023

Stressful telematics

It started off fine. I was a new driver a few months ago and went with first central because the telematics sensor seemed like a good idea and the price was cheap. A few months later I received emails about my trips not being recorded (despite my mobile app recording trips) and that I should be leaving my Bluetooth on (by doing this you can allow hackers into your system or it'll drain your battery which is why I kept mine off until I recorded journeys. Baring in mind on the installation page they send you for the sensor it does not tell you to leave the blue tooth on, nor does it tell you to turn it off, either way it was unclear! ). I always called them to ask what's happened and if I can do anything and we resolved it or so I thought. I received a cancellation email on the bank holiday weekend saying my insurance policy would be cancelled on the 2nd sept. I wasn't able to contact the telematics policy team until Tuesday which brought me great stress and anxiety. I was on hold on Tuesday from 10.30 till 4! I got hung up on once during this time and other times I wasn't answered. Finally got through to someone to talk about it. Different representatives told me different things and it was unclear what was going on. - I have had phone calls hung up on me MULTIPLE times when I have queried a fault on the app such as lowering my score when I haven't even driven the car on the day. I do NOT recommend this company to anyone. Just scammers. Not a good first experience as a new driver myself. Reviewed on: 31st August 2023

Unfair policy cancellation on 10th month

Very unfair company cancelled my policy for something out of my controll and absolutely would not recommend unless want to be screwed over Reviewed on: 29th August 2023

Scammers

It's evident that numerous reviewers have been taken advantage of for extremely minor issues and billed over £100 for 'revisions'. Unfortunately, I've also fallen victim to these individuals who seem determined to acquire money through any available method. I anticipate that they will soon be apprehended by the appropriate authorities and won't remain operational for much longer. I strongly recommend avoiding them. Reviewed on: 27th August 2023

Awful company

I’m a new driver (3 months). This company thinks it’s acceptable to fob me off and threaten to cancel my insurance based on the telematics they provided for me. Telling me that I had 6 trips with no data, to then changing it to 16 when I appeal it. Don’t even want to help or anything to resolve it and say ‘we can’t do anything as it’s on our system as no data was recorded’. Well must of been something wrong with the sensor. WOULD NOT RECOMMEND 1st central for new drivers. Reviewed on: 25th August 2023

Doubled Prices

I would say that I have no trouble with this insurer, they do their job (seemingly) and offer lots of extras. Sadly, they doubled my premium on the last renewal for no reason and then when I changed my car to an older one they added even more to the premium. I suspect they may be money-grubbing city types. Reviewed on: 24th August 2023

Helpful and good value

Apart from occasionally being slightly hard to understand some of the customer service reps, I found 1st Central to be handy, professional and good value for money. Reviewed on: 24th August 2023

Good, does the job!

1st Central insured my car. My car insurance is with 1st Central. Because of 1st Central I can legally drive my car. I drive to be better because 1st Central puts me first, central. Car insurance with 1st Central. Thanks for coming to my Ted Talk. Reviewed on: 24th August 2023

Absolutely fantastic

Clear, concise insurance agreement, with a fantastic customer service team to back them, usually over the last 5 years have been the best economical broker for all car insurance purposes. Reviewed on: 24th August 2023

Lowest price when I looked

They were the lowest price when I needed to renew and they came with RAC cover which was nice, will recommend until they are no longer my cheapest option. Reviewed on: 24th August 2023

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