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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (849 reviews)

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1.50

Based on 849 reviews, last reviewed 29th Nov 2024

50% increase in 5 star reviews

in the past 90 days

16% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

BEWARE!! Ludicrous charges! THEY DO NOT CARE!! Took out insurance and over a week later they asked for proof of NCB and proof of claims. Asked my last insurance provider for this. When I didn’t get... Read more Reviewed on: 29th November 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (849)

Review of the 1st Central, Car Insurance:

Good Work

Great customer service and value for money Reviewed on: 13th January 2019

Very good

I am a new customer who found it very easy to set up my new account with first central. Reviewed on: 24th August 2023

Affordable protection

The cost of living crisis has affected us all. 1st direct's innovative online approaches has helped keep the costs down. Reviewed on: 23rd August 2023

System is faulty

I record my trips daily and system says i dont. Even though in my app they all appear. Dont reccommend it to anyone. Reviewed on: 23rd August 2023

Website is tricky

I found the price quite good, but I find the website is very tricky to use. Reviewed on: 23rd August 2023

Great broker, decent price.

They are a great company to deal with. Easy options of phone or online chat. A modern insurance company for this day and age. Reviewed on: 23rd August 2023

Affordable and quick

Cheap easy to complete all online great value for the cover and saved me hundreds of pounds year on year to insure my car Reviewed on: 23rd August 2023

good price

good price , all easy to use, another year Reviewed on: 22nd August 2023

Great value and hassle free

They offer great value for money and it was so easy to set up. It is also super easy to make adjustments online should you need to Reviewed on: 22nd August 2023

Good. Not needed to use them but big hike in renewal premium

Not needed to use this insurance company. I was with them for 1 year. The renewal premium was double what I was paying. I know recent inflation and expenses hike etc but it was still very expensive. I contacted them and they were unable to match price other providers. Renewal cancelled. Reviewed on: 22nd August 2023

They're running a late-payment scam

They failed to take payment, then waited 24 hours to inform me just so they could add a late payment fee. Obviously they blamed the bank for not being able to take it, even though there was absolutely no reason why not. I rang them up to pay within minutes of receiving this notification, but of course, they'd delayed to inform me so they could add £15 to my payment. A reputable company would have apologised and waived the late payment fee on the spot. Well, a reputable company wouldn't add a late payment fee until after you've been informed, but then the scam wouldn't work. The 'customer service' agent couldn't confirm if they would run this scam every month, obviously, but instead advised me I should ring them on the day it was due every month to make sure they took it to avoid getting a late payment fee, otherwise they'd delay contacting me every month which would ensure the fee was added. I'd never heard of them when I insured with them, but gave them a chance since I only needed third party insurance on a little run-around. I was very wrong to do so, but you can avoid making the same mistake. Stick with a reputable insurer who has a track record. Reviewed on: 22nd August 2023

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