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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (853 reviews)

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1.51

Based on 853 reviews, last reviewed 23rd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

15% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Distrustful customer service Spent two separate calls of 10-15min in the past week (Christmas time) trying to get two 1st Central advisors to accept my annual mileage estimation (... Read more Reviewed on: 23rd December 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (853)

Review of the 1st Central, Car Insurance:

BEWARE!! Ludicrous charges! THEY DO NOT CARE!!

Took out insurance and over a week later they asked for proof of NCB and proof of claims. Asked my last insurance provider for this. When I didn’t get them in time they charged £175. I had told them I had contacted twice to get these documents. I decided to cancel after nearly 4 weeks and for this I was charged £156, minus my first payment, despite their website saying it’s a £10 cancellation fee after 14 days!! Very impersonal service and completely ridiculous charges!! Felt as though they grabbed me with a cheap quote and then added on extras to make money. My monthly payment went from £37 to £55!! Felt like dealing with robots whose job is to add money on excessively!! Wish I’d read these reviews first!! Reviewed on: 29th November 2024

Reply from 1st Central Hi Katharine, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 2nd December 2024

Good, does the job!

1st Central insured my car. My car insurance is with 1st Central. Because of 1st Central I can legally drive my car. I drive to be better because 1st Central puts me first, central. Car insurance with 1st Central. Thanks for coming to my Ted Talk. Reviewed on: 24th August 2023

Absolutely fantastic

Clear, concise insurance agreement, with a fantastic customer service team to back them, usually over the last 5 years have been the best economical broker for all car insurance purposes. Reviewed on: 24th August 2023

Lowest price when I looked

They were the lowest price when I needed to renew and they came with RAC cover which was nice, will recommend until they are no longer my cheapest option. Reviewed on: 24th August 2023

Very good

I am a new customer who found it very easy to set up my new account with first central. Reviewed on: 24th August 2023

Affordable protection

The cost of living crisis has affected us all. 1st direct's innovative online approaches has helped keep the costs down. Reviewed on: 23rd August 2023

System is faulty

I record my trips daily and system says i dont. Even though in my app they all appear. Dont reccommend it to anyone. Reviewed on: 23rd August 2023

Website is tricky

I found the price quite good, but I find the website is very tricky to use. Reviewed on: 23rd August 2023

Great broker, decent price.

They are a great company to deal with. Easy options of phone or online chat. A modern insurance company for this day and age. Reviewed on: 23rd August 2023

Affordable and quick

Cheap easy to complete all online great value for the cover and saved me hundreds of pounds year on year to insure my car Reviewed on: 23rd August 2023

good price

good price , all easy to use, another year Reviewed on: 22nd August 2023

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