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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (854 reviews)

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1.51

Based on 854 reviews, last reviewed 6th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

So my son passed his test 27th Apr 2023,he was stopp... So my son passed his test 27th Apr 2023,he was stopped by the police may 27th 2023,he went to court 5th Dec 2023,where he was convicted of a DG10 and ... Read more Reviewed on: 6th January 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (854)

Review of the 1st Central, Car Insurance:

BEWARE!! Ludicrous charges! THEY DO NOT CARE!!

Took out insurance and over a week later they asked for proof of NCB and proof of claims. Asked my last insurance provider for this. When I didn’t get them in time they charged £175. I had told them I had contacted twice to get these documents. I decided to cancel after nearly 4 weeks and for this I was charged £156, minus my first payment, despite their website saying it’s a £10 cancellation fee after 14 days!! Very impersonal service and completely ridiculous charges!! Felt as though they grabbed me with a cheap quote and then added on extras to make money. My monthly payment went from £37 to £55!! Felt like dealing with robots whose job is to add money on excessively!! Wish I’d read these reviews first!! Reviewed on: 29th November 2024

Reply from 1st Central Hi Katharine, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 2nd December 2024

Stay clear from this company

Stay clear from this company. I was contacted this month (June 2023) after taking an insurance policy out with them in April. They are stating that I had not put the right amount of time I have been driving for and they had to make this change on there end. I asked for proof of me putting the wrong dates in and the reply was it was done on Money Super Market website where the information was incorrect. I had directly brought the insurance through 1st central website not money super market I was just looking for comparison on there website I have then check money super market website and it stated the right amount time of year I have been driving. Because of this error which they cannot prove I am being charged £83.41 plus a £50 admin fee. They still cannot show me proof of these changes so I have know taken this to the Financial ombudsman. Reviewed on: 27th June 2023

If it was possible to give no stars I would

Absolutely shocking company,I was happy to cancel my policy at a cost of £80 after 3 weeks..Customer service is possibly the worst and rudest I have ever come across,and having ensured the cancellation payment had been taken from my bank account, the extremely rude lady processed to put the phone down.This company will more than likely come out the cheapest on various comparison sites, but for your own sanity and peace of mind DO NOT GO WITH THEM . Reviewed on: 27th June 2023

Not helpful in the event of an accident

this company is good only if there is nothing happens. I had an accident on 11th June and they took my car to investigate the damage on 13th June. It is 27st June, and they are saying it will take FEW MORE DAYS to make any progress. They have written off my car just because of a damaged bumper. No courtesy car, no help, no updates. very disappointed, will never go back to this useless company. they never call to update about the progress. I am tired of calling them to know what is happening with my claim. policy ref: FPM6016208734FC Reviewed on: 27th June 2023

Cheap for a reason

So like most people, I used a price comparison site and 1st central were the cheapest for the cover I wanted. No issues at all for years when your paying and make no claims then this year I had a bump, took around a month for them to book my car into a garage, then weeks for them to give the go ahead on repairs and no courtesy car provided even though I'm covered. No updates I've had to constantly chase things up and they keep palming me off saying someone is dealing with it and will call back and I've not had 1 person call me back. The garage blame the insurance company and vice versa. I honestly wouldn't recommend this company to anybody it almost been a month without a car Reviewed on: 22nd June 2023

Rip off insurer

If I could give zero stars I would. Be careful even the smallest incorrrect detail will have them asking for a considerable amount of money. Owned car since 2017, go to insure it in 2023 as moneysupermarket had the date of ownership as 2016 they wanted to increase policy by 25%. Feels like they are ripping off customers. Paid the cancellation fee which was not much less than they wanted rather than be insured by this cowboy outfit Reviewed on: 22nd June 2023

Car insurance repairs

Got hit by a client with 1st central had nothing but hassle with them never answer emails no contact when requested information told will send nothing happens took over 4 and a half months to get the repair done Reviewed on: 21st June 2023

Avoid- feels like they are trying to scam customers

Bought insurance for car in May, got an email to send licence documents Docs were sent no issue Got a letter to say because the dates provided were wrong that there would be an increase of £137 At no point does 1st central ask you to input the dates and the customer advisor I spoke to Said it was because this was the dates I input into confused.com Very unhelpful and unsympathetic staff on phone which would make me believe they are getting the same type of calls over and over. AVOID 1ST CENTRAL AT ALL COST I cancelled my policy on the spot as was getting no where and took a finical hit rather than to pay the additional amount Reviewed on: 16th June 2023

Quick to take money don't follow up compromises when you claim

No follow up or feedback on progress of claim you have to do all the follow up Reviewed on: 16th June 2023

Can't even get the car model correct

Absolutely useless wrong car model on quote almost like it's purposely done for extra money as the only thing wrong was hp 60 more than my vehicle actually has but yet its correct anywhere else I have checked Reviewed on: 12th June 2023

The worst company

I had been messed about so many times with them. I Couldn't even access my account most of the time. They overcharge for everything, especially policy changes, which I have had to make because of their f**k ups, which even led to legal matters. I never write reviews but I have to WARN YOU NOT TO CHOOSE 1STCENTRAL.!! Reviewed on: 11th June 2023

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